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Kyokugen
join:2005-01-07
Oak Park, MI
 ·Comcast
| Too far for DSL, but they still sold it to me.
I made the big switch from Cable to DSL going on two years ago now. For about a year, I was totally satisfied. Then, around March of this year, some line workers came out and started doing work down the block, knocking service out for a few hours. Ever since then, my service has been absolutely terrible. I lose sync very often, my connection speed is half what it used to be (Used to always be able to sync reliably at 1536 kbps all the time, now I can barely keep sync at 768-900, the rare occasions it syncs at 1536 it just craps out 20 minutes later), and any time I call for service, they say that I need to upgrade my package to get decent service! Last time I called, one of the guys in the maintenance department actually told me they never should have sold me DSL in the first place, because I was too far away! I'm seriously considering scrapping AT&T at this point and going back to paying $60 a month with Comcast. At least their service was reliable. AT&T wants me to upgrade to a higher package, and I'd love to, but from the way things are now, they can't even get my Express running correctly. I'm at the end of my rope, is there any way I can see if there's a closer RT to me or something? I love AT&T's price, but right now, it seems like I'm getting what I'm paying for. | |
WaukMan
Premium
join:2004-01-01
Waukesha, WI
 ·AT&T Midwest
| You will likely want to post in »/forum/sbcdirect. But, before you do, I would suggest a check at the NID to make sure that the problem is not on your end.
Run the modem from the nid and get the modem stats. You will want to report back here with that information along with the type of modem you have.
You will also want to get the stats from the modem as it is currently wired up (for comparison).
If the stats are bad then you will want to post in sbc direct to see if they can see something on the line. | |
89707828
join:2006-10-24
Chicago, IL
| reply to Kyokugen
Make sure you put a filter on every device connected to the phone line except for the DSL modem. That includes cordless phone bases, TiVos, remote water meter readers, alarm systems, etc. If it has a connection to the line, it needs a filter unless it's the DSL modem itself.
You might also try plugging the modem into the NID test jack directly and see what happens there.
While this may seem like an exercise in futility, it will eliminate any coincidental changes which might have occurred on your end while the workers down the block were working. The point of it is to avoid any unnecessary unpleasantness regarding loop distance if this gets turned into a repair ticket.
More likely, though, is that your line grew a bridge tap either intentionally or unintentionally while the splicers were a-splicin'.
Either way, you want to get your local ducks in a row before you engage AT&T in any way. | |
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