protox
Premium
join:2002-05-10
West Lafayette, IN
| Cable America
Charter's telephone support is absolutely horrible. Every number you call goes to the same "Press 1 for x, Press 2 for x, Press 3 for x..". If you reach the wrong department by accident, they will transfer you... to the same recording so you start over back at step 1.
It's actually easier just to fill out the online support form on their website and wait a few days for a response. At least that works.
While the article says that Cable America is an alternative, my experience is that they are even worse than Charter. They aren't outsourced, but they are rude, which is even worse in my opinion. Also their service does not meet advertised speeds. The only upside is that you can physically drive to their office if you need attention. |
LOL