rradina
join:2000-08-08
Chesterfield, MO
| reply to DragonFire
Re: Been there Done that
Charter is supposed to offer 10Mbps in our area. I have no idea what that means in terms of true speed. I also don't know what it costs but I'll bet plenty...
I'm not sure what the upload is but it should be 1Mbps.
If they actually deliver it, I don't think Charter is that far behind other cable companies. During the six years I've had Charter, they seem to be one upgrade behind leading-edge cable speeds. (i.e offering 1.5Mbps when 3Mbps was buzzing in other cablelands, offering 3Mbps when everyone else was bumping to 5Mbps and 10Mbps when everyone else is shifting to 15+Mbps.)
However, I must add that after the first couple of years, they have not over subscribed their pipes. I'd rather have consistent 3Mbps service than claimed 10Mbps service that tanks during peak periods.
My experience with Charter has been:
1) Install -- not very good. They really screwed up my first install. A very specific "high speed" guy showed up at my house. He noted corrosion on my line connector and refused to install the cable modem. He scheduled a "line guy" for a different day and then rescheduled another "high speed" guy for yet another day. This adds up when you have to take off work to be home for them. And of course, it's either morning or afternoon. I consistently opted for afternoon so I only had to take a half day off. I feared morning could turn into afternoon and there I'd be having to take a whole day off.
2) Reliability -- not good during the first two years I subscribed to the service. It was always there but in the early days, they went through massive growing pains and during peak hours the service had massive packet loss and very slow speeds. However, after 2002 the reliability and speeds have been excellent. I've also had few outages and cannot complain about the speed at which things get fixed when there is an outage.
3) Price -- average. Without my combined digital MVP package, it's expensive compared to DSL. However, it's my only option so what choice do I have?
Overall, I'm not ready to dump a full load on Charter. I've been fairly happy with their channel offerings, MOXI (DVR) and HSI and overall quality of service. I must agree, however, that the installation process could be smoother. |
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DragonFire
join:2000-07-15
Rolla, MO
 ·AT&T Yahoo
| reply to tsu9
MysticGogeta, Shoan is correct. I am talking about just one street within our town.
It's also a little to late for Charter. Why switch to Charter when I'm getting 6016/768 DSL for $30? Now if by some chance charter was offering 8-10Mbps like the other cable companies then it be a different story. |
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arcable
@comcast.net | reply to shoan
what? i can hardly understand your post. |
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tsu9
join:2001-08-17
Wheeling, IL | reply to MysticGogeta
A better question would be, if Charter is this bad, would they want service from them? |
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nightshade74
Yet another genxer
Premium
join:2004-11-06
Prattville, AL
 ·Knology
| reply to DragonFire
Yep. I ran from Charter 4 or 5 years ago to DirecTV.
They had a "Ditch the dish" drive after I had DirecTV
for a couple of years. It was a good 1 year promo
so I thought what the heck. They missed the installation
appointment.
A bulb went off in my head and I said "nevermind"
// Still with DirecTV
--
Contractor Problems ug....
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MysticGogeta
The Robot Devil
Premium
join:2005-03-14
League City, TX
clubs: | reply to shoan
If you went around gathering signatures of people around your area and showed 80% want HSI it would be more convincing argument. |
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shoan
join:2006-02-27
Benton, AR
| reply to MysticGogeta
it is when it is when it is 8 out of 10 on one, here is the word for you STREET not town or even charter area for the service area. That is 80% penetration for one street. So if you see this in one small area it is more than likely this way every where they can get dsl. |
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MysticGogeta
The Robot Devil
Premium
join:2005-03-14
League City, TX
clubs: | reply to DragonFire
8 customers is not a big base |
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DragonFire
join:2000-07-15
Rolla, MO
·AT&T Yahoo
| I'm 40 miles west of St.Louis but when I had Charter years ago it was nothing but problems. I have Direct Tv now and whats funny is my neighbor's cable (charter) goes out more during a thunderstorm then out Direct TV.
They also refuse to offer there HSI service in my area saying there isn't enough demand for it. Good thing AT%T (SBC) came along and offered DSL 4 years ago. Out of the 10 houses on just my street, 8 of us have DSL... Oh yeah Charter there is no demand....
Charter just sucks and I wish they would go under or be bought up by . |
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