slcpd6469
join:2003-09-25
Saint Louis, MO
 ·Charter Pipeline
| missed appt
There is just something about finding out that your appt was canceled by the tech 2 hours after he was supposed to show up that annoys me. That was after 2 calls to Charter asking where he was and being assured he was on his way. Now they want me to take a day off of work, thats why I made the appt for Saturday in the first place. |
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2kmaro
Think
Premium,ExMod 1 BC
join:2000-07-11
ColossalCave
clubs:  
| Besides drowning, death at the burning stake, and being drawn and quartered, one of my great fears in life has been moving to an area where the only broadband offered was from Charter.
Just an observation from about 6 yrs of watching Charter related posts here at DSLR/BBR/DSLR. I could have misinterpreted things, I suppose.
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...then THINK! again!! |
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ff1324
Everybody Goes Home
Premium
join:2002-08-24
On Four Day | Thanks, 2kmaro, I just spewed coffee all over my keyboard. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
 ·VOIPo
·Metrocast Communic..
 ·AT&T DSL Service
·ViaTalk
| reply to slcpd6469
Good to see things have changed in the last few years since I had Charter. 
I went through the exact same thing trying to set up service in Texas around 2000. 2 missed appointments (one where the tech just decided to go home for the day, the other they ran out of boxes, yeah right).
Horrible service...
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mph300
Two Thirds The Way There
join:2000-11-09
1 edit | reply to 2kmaro
said by 2kmaro  :Besides drowning, death at the burning stake, and being drawn and quartered, one of my great fears in life has been moving to an area where the only broadband offered was from Charter. Just an observation from about 6 yrs of watching Charter related posts here at DSLR/BBR/DSLR. I could have misinterpreted things, I suppose. Well, I can say my service has been mostly reliable for the time I have been with Charter. But when you do have a problem, none of the internal departments are able to handle it satisfactorily. Billing thinks everyone should just send them more money, it seems that the support people's primary form of transportation to work has four legs and humps and they could not diagnose their way out of a room with an open door and the techs think they can show up when they want and do as they wish with your valuable time while waiting ALL DAY for them to show up.
So, 2kmaro , your fears are dead accurate and you have misinterpreted nothing! 
Mike
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CH3NO2 |
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Varlik
Without Honor You Will Never Be Free
Premium
join:2002-01-06
Anderson, SC
1 edit | reply to 2kmaro
said by 2kmaro :Besides drowning, death at the burning stake, and being drawn and quartered, one of my great fears in life has been moving to an area where the only broadband offered was from Charter. Just an observation from about 6 yrs of watching Charter related posts here at DSLR/BBR/DSLR. I could have misinterpreted things, I suppose. So you're saying their are worse things then death? 
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"Sir SIR! We don't use DHCP servers. We only use IBM & Microsoft servers." From there my call to tech support went steadily downhill.
--Who is Benjamin Breeg? Where is Benjamin Breeg? |
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Varlik
Without Honor You Will Never Be Free
Premium
join:2002-01-06
Anderson, SC
| reply to ptrowski
said by ptrowski : (one where the tech just decided to go home for the day, the other they ran out of boxes, yeah right). Horrible service... You would be suprised among other things how real an occourance this apperantly is with Charter.
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"Sir SIR! We don't use DHCP servers. We only use IBM & Microsoft servers." From there my call to tech support went steadily downhill.
--Who is Benjamin Breeg? Where is Benjamin Breeg? |
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91439306
15,000 Watts of Bass Power
join:2002-10-16
New Milford, CT
| reply to slcpd6469
My Charter experience for the few years that I had to put up with them, varied from fair when it was working, to miserable when there was an outage.
And outages were frequent. Often Wed/Thurs for 6 hours each week, there would be unannounced 'maintenance' outages.
The straw that broke the camel's back was a series of two outages back to back, in which the earliest date for a truck roll was 5 days out. After waiting five days to get my service back on, a few hours later it went out again. That's when I called SBC and have not looked back since.
Charter was slow, always providing the bare minimum speeds, way behind competitors in other towns, and they had the gaul to restrict what you used your connection for. And they charged about 2.5 times what I now pay SBC for a faster connection with no restrictions.
I can still recall the day that Charter was hooked up to my house... 11 hours later, they had the mutha' of all outages--they claimed they were moving their servers across the street to a new building. It was not a good start of a business relationship, and it had been rocky ever since.
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