Keithb
join:2003-09-16
US
| Re: Staffing your WISP Our core business is an electric utility, and we're currently using existing resources for all of our different areas. For billing, we are using our existing billing software designed for electric coops, and billing staff which I oversee. I've had to get some customization for the Internet billing where the first $25 is not taxable, but it all shows up on their electric bill. If they are not customers of ours, they are invoiced separately.
For installs, myself and my Elec. Tech. have done 4 of them, and we use our Wildblue Installers for our Wireless when they have the time. Granted we are new to offering after months of testing, so we have a very small client base.
The technical side is handled by myself, from the T1 router through the Mikrotik Router to the end user. Our support is a 7-7 support with an answering service used for our electrical service.
I have my own servers with my personal business, so I host our domains and email, DNS, etc. I know either in this thread or Perscomps, they mentioned the wearing of hats. In Coops, that is our game. We each wear so many hats it's hard to keep up in a day with what we do.
We haven't had to staff, but if we do, it will more than likely be someone with tower experience, and some technical experience 'cause I don't like towers over about 50'.  |
