cmaenginsb
Premium,MVM
join:2001-03-19
Palmdale, CA
| Re: Staffing your WISP The one thing I've learned is that any serious WISP will have at least 1 person for sales and marketing. Most WISPs I know fail on this side because everyone focuses on the technical. It's important to have a balance.
On the technical side we actually had 4 different areas:
1. Sysadmin who was primary 3rd level tech support and responsible for the network.
2. OPs manager who was senior RF and responsbile for site buildouts, as the sites needed to be trusted to someone with a bit more qualifications than the installers.
3. Level 2 support, this person was responsible for all "upgraded" support calls and most onsite visits.
4. Installers were responsible for installs and some tech support.
We outsourced level one tech support the the company that did our web and mail hosting.
--
CCNA, Comtrain Certified Tower Climber |
·