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Legolas
join:2006-03-10
Brainerd, MN
| reply to krozareq
Re: Same EXACT problems.
I'm afraid to say I think the throttles have been increased. This may be a bit presumptuous but the past 3 days have shown traffic impeded to the 256k level for any NNTP traffic.
Word to the wise: If you complain too much, you'll be threatened with service stop. Be sure you have an alternate provider if you are planning on lodging a complaint. What a great complaints department, eh? | |
ProfessorX
join:2006-06-18
Bellingham, WA
| Well, Holy Cow, 256K on NNTP traffic you say? Looks like Clearwire has been giving me the runaround. I called them on June 7, complaining that my Usenet speeds had decreased to a steady max of 256Kbit. After not giving in to their b.s. excuses (they said it was probably a bad receiver - wtf? protocols and ports are logical), the service rep "supposedly" did some research and talked to an upper tier of technical support, then informed me that Clearwire was having problems with the NNTP protocol and that it would be repaired within the week. This was, of course, after I accused them of throttling my service. Also, any torrent activity is a negative - it's basically non-functional. I'm glad they covered up their lies with a little story about a malfunction on their end, as this gives me cause enough to cancel their service and avoid the early termination fee, as their own terms of service agreement states that they are not responsible for events out of their control, but are responsible for events concerning their own in-house processes and equipment.
I've also had the same horror stories concerning trouble tickets. In the 3 months that I've had Clearwire, I have opened 4 trouble tickets online, and have NEVER received a response to any of them. In fact, 3 of them were outright closed with no reason given. Lack of technical support is also a valid cause for termination of contract. This company is shady, and I have every intention of filing a complaint with my state's regulatory commission. | |
Legolas
join:2006-03-10
Brainerd, MN
| If the excuse from Clearwire was that the NNTP protocol problems would be fixed within the week then the repair is LONG overdue.
Speeds are still impeded at 30KBps (roughly 256Kbps) on the downstream.
If Clearwire is trully having trouble with a protocol then this gives even more evidence to the fact that they are tinkering with traffic shaping.
I do believe, however, that you have been duped with a stock answer to get you to stop calling. Which, after all the troubles posted about Clearwire, is not a surprise in the least. | |
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