Balzer
Cat Man Dew
join:2000-12-18
Tulsa
 ·Cox HSI
| What gets me.. With out access to billing how did they (mastec) know weather or not it was connected?
The r15 needs it just for setup and then never again. Its a good idea for sports sub, one time i got an call where a customer had 2 boxes a game was black out on one but not the other, the difference the one not blacked out was connected to a phone and had made a call back.
It can also cause ppv problem if the customer doesn't tell the csr that its not connected to the phone line
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"The wireless telegraph is not difficult to understand. The ordinary telegraph is like a very long cat. You pull the tail in New York, and it meows in Los Angeles. The wireless is the same, only without the cat." - Albert Einstein | |
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 homers
join:2002-02-05
Santa Clarita, CA | Re: What gets me.. The R15 never, ever needs a phone line. | |
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SuperSync
Five Star
Premium
join:2002-01-12
clubs:
 ·AT&T Southeast
| Mastec just wanted the extra cash from the installation of a phone jack, be it a wall jack, a baseboard jack, or a wireless phone jack. The techs put it on the installation sheet, the customer got hit with the extra $50 per receiver or so, Mastec got paid.
Now if there's already a jack in that room, I suppose it's a wash for Mastec. But they are banking on more than one room not having a phone jack, thus the extra charge. If the receiver got installed w/o a new phone jack where there wasn't one, they dinged the installer.
That's just wrong. Especially the part about telling the customer the receiver wouldn't work right, the television experience wouldn't be as good, or even the receiver might blow up.
If you read the fine print on ANY DirecTV/Dish Network deal (like where you get 4 receivers/rooms installed for free) there is ALWAYS fine print about substantial additional charges from anything considered NON-STANDARD about the installation. Could that be as simple as no phone jack, I dunno.
And just to think I was getting ready to bundle DTV with my telco and ditch Dish Network (which I installed myself 9 years ago)....uh oh.
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John Freeman
@rr.com
| Mastec is not wrong!! These Techs are LAZY, COMPLACENT, babies I mean workers. You can't even call them workers. They have no class and should do their jobs, make money, and go home with their families. That's the way my Fathers' generation did it. I'm so sick and tired of people complaining about EVERYTHING that's wrong with their jobs!! If it's so bad then just start your own multi-million dollar company. I'm sure you'll have no problem with that. Haha.
I personally know that Mastec Technicians have the opportunity to make over 60k/year, drive a company vehicle, GAS is paid for!!, Benefits, Discounted Directv etc...I guess it's never enough?
And by the way GEORGE BUSH SUCKS!!!!!!!!!!!!!!!! | |
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truth69
@comcast.net
| Re: Mastec is not wrong!! You sir are mistaken. I work for mastec, we do not make 60k a year, we pay to drive those vehicles and benefits you have to be kidding. Those technicians work their butts off. If you call your local phone company and request a quote for phone jack installation the cost is at least $70.00 in most markets.
Mastec would like techs to run as many phone lines as needed for free. We are essentially employed contractors. How would you like to work for free. This is only the tip of the iceberg. Your opinion has no basis in fact. | |
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amsnc
@verizon.net
| Re: Mastec is not wrong!! Mastech has contacted me for employment. I went down and sat thru an interview and they offered me a job after I pass drug and background checks.
I have had my own installation company for the last 10 years and it seems Mastech is now sucking up all the work. They are telling me
$40 to $60 thousand a year. I asked to have a price schedule I would get paid per job and they skirted the question. Seemed fishy to me. I have been in this industry way to long to know contracts don't last forever and there are allot of people getting rich of the installers. I am reluctant to make a move without all the information on pay etc. What can you tell me. Why do they seem so secretive in this area when asked? How and what do they pay?
Thanks for any input
Wayne
amsnc@verizon.net | |
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| | | dirtythirty
join:2006-05-15
Orlando, FL
| To Mr.Freeman
I have to tell a couple of things about us techs that got fired from Mastec...
1. Who have no idea what kind of workers we are
2. How do you know if we have class or not? Do you know us?
What kind of worker's do you think we are?
3. Who made you king so that you can put us down without even knowing what kind of people we are..Do you think we made this up? We spoke to everyone we needed to speak to about this and what did we get in return? Charge backs anywhere from $200. to $800. dollors.. SO now how should we let them kill our pay like that?
What you dont have a family?
4.You know nothing about what this company does to their employee's .. I have been with them for nine months and it has been the worst nine months of my life.
Before you talk all that junk you said about us maybe you should watch the news more closely. You think that local6 dont do their homework before it goes on air?
5.I think and truly feel that you are just talking all of this cause you have nothing better to do and also because your one of them... | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | That's pretty sad. I have DirecTv installed with 3 tuners (free install no less), less than 2 years ago, and never had been told that I need to connect a phone line.
Corporate $$$ trying to make extra money any way they can. | |
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| | Skippy25
join:2000-09-13
Hazelwood, MO
| Dish is no better. I have dish and my receiver tells me that the line is not plugged in and that some features are disabled.
The funniest thing about dish is that I have 2 HD receivers that I got so I can get local channels in HD since 1.) They dont offer them in St. Louis and 2.) Because OTA HD is better then cable or sats. However, if I do not pay their $6 HD enabling fee then they disable the component ports on the receivers. This is NOT one of their HD packages, those are $20 more then the regular subscriptions.
At least that is what I have been told multiple times. But this could be one of those lies. I even said to the last sales person I was talking to that he would have to admit that is pretty funny. He didnt get it so I said that it is like me buying a Toshiba DVD player and then them charging me $6 a month to have the component connection enabled so I can watch progressive scan. He said... "well ya, I see your point." | |
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| | | jameswade
join:2001-12-09
Hot Springs, NC | Re: Dish is no better. I had just asked Dish about the phone line issue since I don't have a land line. I was told that we wold be charge $5 per month for every receiver that we used that was not connected to a phone line. | |
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tEP eternal
@Level3.net
| Re: Dish is no better. I have phone lines connected to the 2 recievers in my house and they are functioning, yet every day I see a nag screen about how I am being charged $5 a month (dish network) and I have called them on numerous occasions explaining to them that I have dial-up and when I am connected (which is most of the time) the receivers are incorrectly thinking they are not hooked up.
They tell me that it doesn't matter, but remove the charge and I go through it again in another month. When I am not connected I don't get the nag screen.
Go figure. | |
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GhostDoggy
join:2005-05-11
Duluth, GA | Since I already have installed Hughes SD-DVR40's does this mean I can safely unplug them from the household phone line and not worry about their functionality in terms of guide information for season passes? | |
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Balzer
Cat Man Dew
join:2000-12-18
Tulsa | Re: What gets me.. you will get a nag screen for it to call in, but everything will work just fine | |
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| | GhostDoggy
join:2005-05-11
Duluth, GA | Re: What gets me.. A nag screen? Is this in the menu, guide, or during video? | |
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Balzer
Cat Man Dew
join:2000-12-18
Tulsa | Re: What gets me.. i think it showes up in the messages or when u record - i have heard both | |
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Union Organizer
@verizon.net
| DirecTV's satellite uplink center in Castle Rock, Colorado sends a message to all receivers with the access card number that is listed under the Tech's ID number that activated the receiver (and closed the job to get paid). If that receiver doesn't call in as instructed, then it is considered a "non responder" and counts against the tech. However, type in "H-20 Problems" in google and see how many have modem failures due to poor quality production of all of DirecTV's receivers. Why does the tech have to pay for these? | |
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