| reply to cablejoe
Re: If your connection is freezing / pausing.... Was happening again yesterday...so I power cycled the modem. What I noticed was my upstream channel changed from 9 to 11 after I power cycled. Channel 11 seemed to not have any problems (for now). I really wish they would fix this! |
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ssaylerPremium
join:2004-01-09
Miami, FL | reply to jal0021
1) Motorola surfboard something
2) tbd
3) Miami, FL
4) this afternoon |
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| reply to cablejoe
1)SB5120
2)
Software Version: SB5120-2.19.0.8-SCM02-NOSH
Hardware Version: 1
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4
3)Boston, MA
4)Started noticing 5/10/2006
Upstream is on channel 1 and very high power: 52 dBmV
downstream is -9, SNR is 34dB
here's my line quality report: »/quality/nil/2035414
seems like high packet loss on comcast's routers. The line quality report has looked the same every day I run it.
Very frustrating, online gaming and VOIP impossible. Web browsing constantly hangs. Luckily I'm moving to delaware soon and it looks like FIOS is in the area  |
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| reply to cablejoe
1)What make/model is your modem?
Scientific-Atlantic WebSTAR DPC2100
2)What firmware version is your modem?
Hardware Version
2.0
Software Version
v2.0.2r1242-040825
3)What city do you live in?
Buffalo Grove, IL (north Chicago suburb)
4)Approximately when did you start seeing this problem?
Not sure, going on 3 months now.
Not sure what to do... someone suggested it was an overpopulated node. If that's the case, goodbye comcast. |
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| reply to cablejoe
»img126.imageshack.us/img126/8549···16la.png |
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| my latest during the day:
»/quality/nil/2035725
gets worse at night, I'll post one later on |
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 CableToolPoorly Representing MYSELF.Premium
join:2004-11-12 | reply to cablejoe
I generally stay out of threads like this but here is my .02
When did this start happeneing?
Anywhere from one day ago to 3 months ago. ( where is the pattern there?)
Some people have posted signal levels, low SNR, High upstream etc that suggest a plant issue.
Most likely what is spurring these issues is the recent change in weather from Feb to April to March. Cold to hot to cold to hot. Plant equipment tends to go nuts in some cases. As well as drops and exterior cabling in general.
In other cases its most likley just some random isolated issue.
If I started a thread about people with low speeds or slow moving webpages or bad uploads or pretty much anything I would get the same exact results as this thread. People from all over the country with all different types of equipment spanning all different time periods with the same issue. Because it is a symptom of various common issues. I am off of the same equipment as a few people who have posted in this thread and havent noticed any of these issues.
I know it always feels good to think if you are part of a huge related issue that will somehow magically be resolved but that most likely isnt the case.
I just hate to see people with legitimate issues not working on getting them resolved because of threads like this. ( aside from the scant few who have posted numerous tech visits with no resolution)
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Technicians -Unplugged |
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| I hear ya, personally, I would call in to tech support, bu I'm moving 300+ miles away this weekend. I would encourage everyone to call tech support and demand a resolution.
That being said, I always feel that the more data available the better and threads like this are good for aquiring data, especially when it comes to calling tech support.
Also, remember that only a very small percentage of broadband users are even aware of this forum, let alone post to it. So, this many posts are quite possibiliy indicative of a larger network issue. |
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CableToolPoorly Representing MYSELF.Premium
join:2004-11-12 | said by fizzer1982:Also, remember that only a very small percentage of broadband users are even aware of this forum, let alone post to it. So, this many posts are quite possibiliy indicative of a larger network issue. The same could hold true of the very existance of a COMCAST HSI FORUM on DSLR?
That was the same thinking here
»[Connectivity] Chicago Area -- Anyone Else.....
A local outcry of conspiracy and deceipt and head burying led by a forum member.
Until it turned out the op had the wrong firmware.
»[Connectivity] Comcast FIXED my problem --- thank you!
It doesnt matter how big the thread is. Keep in mind a network issue that covers the entire country causing freezing and pausing while surfing making gameplay and surfing impossible would be on the news.
Much like the DNS issue was. Whether people know of this forum or not an issue such as the one described here, if not various isolated issues, would be HUGE. And out of over 8million subscribers... we would know about it.
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Technicians -Unplugged |
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| How do you get the diags for the sb5120?
1)SB5120
2)
3)North Dallas suburbs
4)First noticed 5/11/2006
Thanks |
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| reply to CableTool
1- Doesn't really matter.
2- Not an issue
3- Location is USA other than that see above.
4- Last Thursday night.
Anyone else read any articles as of late about the internet back bones going tier's. That is the back bone's themselves. I know sounds crazy but here is the scoop. They go tierd and then the bigg $$ company's like MSN, NBC, Comcast, ETC.-- they gett to give there content now and painlessly. Right now they are going major software overhauls and are working at this system. Down side of it is that Joe Blow with a $15 a month site made by himself and some friends can not give you the content unless they pay the big $$. Once again I'm afraid it is big bisuness as usual.
Any thought's? |
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1 edit | Oh ya thought I should say to lett ya know, NW Indiana, routed through Michigan City IN to Chicago IL. |
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| reply to CableTool
All I can say is BS TOOL!
I am one of the"scant few" whose intermittent
connectivity problems miraculously cleared up after tech
visits did not help.I also ignored their suggestion to
replace my modem because of what I read in this forum.
I believe the problem is/was a largescale network glitch. |
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CableToolPoorly Representing MYSELF.Premium
join:2004-11-12 | said by ronyag437: I believe the problem is/was a largescale network glitch. Thats your prerogative. How a company as large as Comcast can have an unnoticed LARGE SCALE "network glitch" affecting MILLIONS that no one knows about is pretty miraculous.
Our trouble calls in Chicago for HSI have actually gone DOWN by 15% over the past 4 months.
Luckily this LARGE SCALE NETWORK GLITCH glossed over the Chicago area. ( aside from those who posted from the chicago area)
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Technicians -Unplugged |
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| I believe your logic is false and you're putting way too much trust into a mega corporation.
I am not saying ALL of comcast is having issues. However, I would not be surprised that a large amount of thier older infrastructure is reaching capacity limits or is in the proccess of being overhauled. If they have temporarily decreased capacity in areas to facilitate an upgrade, they should be telling cusomers. Have you noticed that reports of these issues started out months ago out west and have worked their way to the east? Speculation, but it could be an upgrade pattern.
DNS issues are going to make the news because they eliminate network usage all together. Packet loss is a QOS issue and comcast does not gauranty QOS to home users, which I believe should change.
Your average broadband users will see these issues as a pause once and a while while viewing a web page. Not enough to cause widespread panic. However, the growing number of power users that utilize broadband for gaming, VOIP, and VPN will be severely effected. Currently, these are a small segment of the overall broadband population and even less of them are going to know about DSLR. I would put strong money that 99.99% of broadband users aren't going to call support without complete interruption of service or will accept the 1st CSRs response of "Comcast does not gauranty xxx".
Comcast has a reputation of poor transparancy and response to these kinds of issues. The more people realize that they are not alone in experiancing a problem, the more they are likely to bug comcast until comcast fixes something or switch providers. Hence this thread's usefulness.
When I had Covad DSL, i was alerted whenever maintenence was occuring in my area and I got prompt answers to my questions about connection quality. If DSL could compete on price vs speed I would gladly switch back. Now that I'm moving and have cancelled my comcast account, I will be searching much more rigorously for alternatives. Threads like this also help me make that decision and allows me to help choose competitors.
Go see how many threads like this exist in the RCN HSI forum as an example. |
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| reply to cablejoe
I've had THREE different modems and I am SOOOOOOOOOOOOOOOO sick of this at the INSANE prices Crapcast charges in L.A.--- $57!!!!!
GOOOOOD-BYE CrapCast!
GTFO!!! Time Warner is $29.95 AND another $39 for TOW-HUNDRED channels available without the $8 MANDITORY per TV CrapCast
Fix your crummy service if you want to charge INSAMELY over-market prices!...
In the i nterim .. I will go to dial-up beefore I put up with ONE more minute of you ripping me oof |
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 JohkalCool CatPremium,MVM
join:2002-11-13
Happy Valley
kudos:5
 ·Comcast
 ·Comcast Digital ..
| reply to impalass96
said by impalass969:How do you get the diags for the sb5120? 1)SB5120 2) 3)North Dallas suburbs 4)First noticed 5/11/2006 Thanks Access: »192.168.100.1/
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Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/ |
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CableToolPoorly Representing MYSELF.Premium
join:2004-11-12 | reply to fizzer1982
said by fizzer1982:I believe your logic is false and you're putting way too much trust into a mega corporation. No. I just happen to have worked in the field for the past 10 years and have enough experience and common sense to know cause and effect.
said by fizzer1982:I am not saying ALL of comcast is having issues. However, I would not be surprised that a large amount of thier older infrastructure is reaching capacity limits or is in the proccess of being overhauled. And knowing a good deal of areas that these posters are posting from, and actually working in some of them, I can say that is an incorrect assumption.
said by fizzer1982: If they have temporarily decreased capacity in areas to facilitate an upgrade, they should be telling cusomers. Have you noticed that reports of these issues started out months ago out west and have worked their way to the east? Speculation, but it could be an upgrade pattern. Or it could be a change in the weather pattern affecting unbalanced equipment that was on the borderline in the first place. Or a squirrel chewing on the line. Or water in a tap, or a bad jumper, or a bad nic card. Take all these common issues roll them into an 8mill+ customer base and you will see the exact same issue in every single community Comcat serves. The assumption that Comcast is upgrading equipment in the west and moving east with the upgrade is just ridiculous and unfounded. And inefficient and uneeded and in all honesty impossible.What equipment, if I can ask, would they be upgrading?
said by fizzer1982:Your average broadband users will see these issues as a pause once and a while while viewing a web page. Not enough to cause widespread panic. However, the growing number of power users that utilize broadband for gaming, VOIP, and VPN will be severely effected. Go to the "COMCAST AND VONAGE" thread. »[Connectivity] Vonage and Comcast How many in there have stated "Vonage doesnt work at all! Ive had issues for the past three months!!" On a board such as this, as you have stated, those having these issues with Vonage would flock to that thread. They havent. In fact they have reported no Comcast related issues.
I dont know how many people with Boradband ARENT some sort of power user. Not too many people are signing up to pay 50-60.00 a month to read email and Garfield online.
said by fizzer1982:Comcast has a reputation of poor transparancy and response to these kinds of issues. Thats a local issue I agree with. But something affecting QOS, even minimally, on a nationwide level would be known about, it would be investigated and it would be fixed.
said by fizzer1982:Go see how many threads like this exist in the RCN HSI forum as an example. You can do the same. And then compare RCN's subscriber numbers to comcast, divde the number and it will most likely come out to the same percent. If not MORE.
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Technicians -Unplugged |
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1 edit | reply to cablejoe
said by cablejoe:Let's look at the facts about the recent "pausing" issues people have been reporting...if it's okay, I'd like this thread to focus strictly on this particular issue. To my understanding, the modems aren't going offline...the connection simply pauses for 5-10 seconds, then resumes. And it seems to happen almost at random....it may be fine for as long as a day or two, or it may come and go every couple minutes....completely random. Signal levels are fine, no problems at all....other than the fact that the connection periodically freezes up for no reason. Not long enough to knock the modem offline...just long enough to screw up VOIP and gaming. If this describes your problem to a T, then please fill in the blanks: 1)What make/model is your modem? 2)What firmware version is your modem? 3)What city do you live in? 4)Approximately when did you start seeing this problem? 1 SB5120, Terayon TJ715, Toshiba PCX1100
2 unknown
3 Smyrna,Tn
4 exactly 04-09-06
11 service calls since April- 06 no fix yet.
Problem has been referred to managment, they are suspose to do a line sweep today. |
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| reply to cablejoe
1)What make/model is your modem?
sb5120
2)What firmware version is your modem? SB5120-2.19.0.8-SCM02-NOSH
3)What city do you live in?
Winfield, IL
4)Approximately when did you start seeing this problem?
5/16/2006
I'm agreeing that with the number of different modems, there's no way it's a end user problem. I tried using DNS 4.2.2.2 but that didn't work so well. Comcast's overall network must be having some problem. That sucks. |
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