said by lhamp :

I posted about the ineptness of the "Geek Squad" a while back. I won't dig into the archives but here's a brief overview. It was about a year or so ago.

A friend in the neighborhood had purchased a new PC from the company the "Geek Squad" is associated with. We all know who they are. Anyway she calls me and says her 3 month old "New PC" won't turn on. Since I'm the neighborhood "Geek Squad" I go over to check it out.

I push the power button. Nada, zilch. I open the case and find the power switch connector was loose. Push it back in and the PC started up. She thanks me very much.

Now being the evil SOB that I am, I pull the connector off. I tell her that since the PC is under warranty, and just for shits and giggles, lets take it to the "Geek Squad". The store was only a mile away.

So we bring the PC in and tell them the problem. The guy at the counter says it's going to take a while to check it out. No problem we say. We'll just do a little shopping.

About 45 minutes later I went over to the repair window to check. "Yes sir. we've checked the PC out and unfortunately the hard drive has failed. The good news is that the PC is under warranty. The bad news is that we have to order a new HD from the manufacturer".

I ask him if he had opened the case to check to see if it might be another problem. He said that wasn't necessary. They used the latest diagnostic equipment to check these type of problems.

I said just for the Hell of it open the case. After some argument he complied. I pointed out the disconnected power switch and politely ask him to reconnect it. Well LO and Behold. It powered up.

My friend looked at me and I winked at her. I looked at the dumb ass behind the counter and told him he was an idiot. Next time check all your bases and not what your Dumb Ass company tells you.

We walked away smiling like Hell. With my backed turned I could still feel this "GEEK SQUAD" member flipping me off.

said by lhamp :

I posted about the ineptness of the "Geek Squad" a while back. I won't dig into the archives but here's a brief overview. It was about a year or so ago.

A friend in the neighborhood had purchased a new PC from the company the "Geek Squad" is associated with. We all know who they are. Anyway she calls me and says her 3 month old "New PC" won't turn on. Since I'm the neighborhood "Geek Squad" I go over to check it out.

I push the power button. Nada, zilch. I open the case and find the power switch connector was loose. Push it back in and the PC started up. She thanks me very much.

Now being the evil SOB that I am, I pull the connector off. I tell her that since the PC is under warranty, and just for shits and giggles, lets take it to the "Geek Squad". The store was only a mile away.

So we bring the PC in and tell them the problem. The guy at the counter says it's going to take a while to check it out. No problem we say. We'll just do a little shopping.

About 45 minutes later I went over to the repair window to check. "Yes sir. we've checked the PC out and unfortunately the hard drive has failed. The good news is that the PC is under warranty. The bad news is that we have to order a new HD from the manufacturer".

I ask him if he had opened the case to check to see if it might be another problem. He said that wasn't necessary. They used the latest diagnostic equipment to check these type of problems.

I said just for the Hell of it open the case. After some argument he complied. I pointed out the disconnected power switch and politely ask him to reconnect it. Well LO and Behold. It powered up.

My friend looked at me and I winked at her. I looked at the dumb ass behind the counter and told him he was an idiot. Next time check all your bases and not what your Dumb Ass company tells you.

We walked away smiling like Hell. With my backed turned I could still feel this "GEEK SQUAD" member flipping me off.

said by signmeuptoo :

We need a modern days consumer advocate like some kind of hip tatooed Ralph Nader who takes on these shops by entraping them and then suiing them, by using tactics like you did to catch them in the act. They could also plant survelance equipment in the computers to record what is said while they are being worked on, heh heh.

I could see Best Buy finally being sued by a class action lawsuit and being brought down to their evil knees and subsequently going under. Then seeing an honest vendor take their place, forever knowing that it could be them next!

said by signmeuptoo :

America needs to start fighting for her rights again. If we can find great minds like the two guys that gave us google (I just read a cool article about them) we can find some visionary to be a great and profitable consumer advocate.

said by signmeuptoo :

Hey, if Firestone got caught in the act, so should Best Buy/Geek Jerks (err, geek squad). I'd LOVE to sue them.

said by signmeuptoo :

I'll never forget the crappy attitude of the BB employees back in Ithaca when I lived there up until last year. Especially the jerk squad idiots. I caught them twice making fun of me behind my back, only for me to put them in their place for being total nimrods. Both times it felt good, too, very vindicating.

You find better competance at Rat Shack than BB.

said by removed :

Wow, what a suggestion. Are you seriously suggesting that we clog up our courts with even more frivolous bullshit just because you don't like a store?

I feel sorry for your kid(s? ) and anyone else you preach this to.

Please don't insult my country. Our courts were set up so that people could solve genuine disputes. You want to go out and sue Best Buy just because the employees didn't treat you nicely?

Boo-freakin'-hoo. I'm disappointed that you, at 50-someodd years of age, can't seem to grasp that people won't always be nice and helpful.

Some people are smart.
Others are dumb.

Some people want to help you.
Others want to screw you over.

Some people know what they're talking about.
Others do not.

And you genuinely think that a lawsuit will fix that? That a lawsuit will make everyone be fair and helpful? Wow.

Firestone made a product that put peoples' lives in danger, whereas a kid at Best Buy sold you a warranty you didn't need.

How dare you suggest that these are in any way similar? The nerve!

Wow? Some people will be nice to you, others will not. Be a man and suck it up; in life some people will make fun of you no matter what.