ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
 ·VOIPo
 ·Metrocast Communic..
 ·AT&T DSL Service
·ViaTalk
| reply to Jameson
Re: Interesting idea but....
said by Jameson  :said by ptrowski :I can't see it coming into practice, as the minute the speeds dip people will be calling in like crazy for refunds etc. Than they better watch their networks better. Right....and there is never any congestion etc when people come home.
--
Make a Difference-Join Team Helix! |
|
Jameson
10-8
Premium
join:2004-05-28
Fallbrook, CA
clubs: 
 ·HughesNet Satellit..
·Time Warner Cable
| Look, im not a big fan of sarcasm; Like i said, they better provied what im paying for or hell yes im going to call in every time my speeds drop below 100kbps of what im paying for. Its BS that people are getting screwed for their money, and to tell you the truth im sick of it.
--
DirecWay | DW6000-CE |SM5, 117 West, 970 MHz |Media Center 3.2GHZ |BFG GF 6800 OC |Win XP SP2/98SE |PCs connected via Linksys WRT54G | Sveasoft firmware: Talisman/Basic 1.0.2 |
|
Ummmyea
@208.17.x.x
 from:
techjoe
| please refer to the TOS where it says speed is gauranteed.
And if you find it, please post it here. |
|
nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA
·Cox HSI
·Speakeasy
| reply to ptrowski
said by ptrowski :said by Jameson :said by ptrowski :I can't see it coming into practice, as the minute the speeds dip people will be calling in like crazy for refunds etc. Than they better watch their networks better. Right....and there is never any congestion etc when people come home. It all depends where you put your instrumentation. The closer you put the speed meters to your customer's computer, the more likely you are to eliminate general network congestion effects. And, really, if someone buys 7Mbps service and they're getting 7Mbps to their CO or head end, then they're getting what they pay for.
-tom
--
"Some people have morals, standards and ideals about quality, but I'm an American: I couldn't care less." --Tony Pierce (paraphrased) |
|
JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
·LINGO
 ·Sprint Mobile Broa..
 ·surpasshosting
 ·Verizon FIOS
| I don't think anyone buys internet service just so they can reach the head-end. ISP are responsible for the backbone too, even if it's a service they contract for.
Maybe backbone providers should be rated separately, so ISPs can make an informed choice too. |
|
nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA
·Cox HSI
·Speakeasy
| said by JTRockville :I don't think anyone buys internet service just so they can reach the head-end. ISP are responsible for the backbone too, even if it's a service they contract for. True, but, you can be certain that the average refund-seeker's only going to be worried about how fast they can load a page from "site X". What if "site X" is the bottleneck and not the ISP or any of the hops in between?
said by JTRockville :Maybe backbone providers should be rated separately, so ISPs can make an informed choice too. Probably. A good instrumentation program would provide the tester with local loop speed, CO/head end to PoP speed and PoP to network perimeter speed, all in one handy report.
-tom
--
"Some people have morals, standards and ideals about quality, but I'm an American: I couldn't care less." --Tony Pierce (paraphrased) |
|
JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
·LINGO
·Sprint Mobile Broa..
·surpasshosting
·Verizon FIOS
| We can rid ourselves of "the average refund-seeker" issues by removing the notion of refunds altogether.
Sort of like the nutritional value labels. For example, there's no law against providing more fat than the daily requirement, as long as your label is accurate.
I think ISPs should be free to provide crappy speeds, as long as they don't say otherwise. |
|
nixen
Rockin' the Boxen
Premium
join:2002-10-04
Alexandria, VA
·Cox HSI
·Speakeasy
| said by JTRockville :I think ISPs should be free to provide crappy speeds, as long as they don't say otherwise. Which is part of why my ISP sells theirs as "speeds up to" for any given speed tier. Though, they do tend to be good about reducing you to a lower payment tier if your line won't consistently support the speed of the tier you bought.
-tom
--
"Some people have morals, standards and ideals about quality, but I'm an American: I couldn't care less." --Tony Pierce (paraphrased) |
|
JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
·LINGO
·Sprint Mobile Broa..
·surpasshosting
·Verizon FIOS
| In my (limited-to-Comcast) experience, they're not good at lowering your payment if you don't get the "up to" speeds. The only offer I got from Comcast when I could only achieve half the "up to" speed was a faster package at a higher price.
I don't think refunds are appropriate. I just think the information should be provided. As it is now, an ISP can advertise "up to" speeds that no one has a chance of achieving. |
|
N10Cities
SILENCE I Keel You
Premium
join:2002-05-07
Roland, OK
clubs:
1 edit | reply to Ummmyea
said by Ummmyea :
please refer to the TOS where it says speed is gauranteed.
And if you find it, please post it here.
................. |
|
JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs: | Exactly. That's why refunds aren't appropriate.
If you want refunds, then get a connection with a guarantee. |
|
crying morons
@bellsouth.net
from:
CrazyFingers
| reply to Ummmyea
It clearly states in most broadband TOS that it is a "BEST EFFORT" service. If you are too stupid to understand that, you DO NOT deserve to have broadband. Most companies do their best to provide you with the best possible speeds. If you would like a guaranteed bandwidth range and guaranteed 24/7 up time then you need to look at the ds1/ds3 arena. These are guaranteed lines and they cost what you would expect to pay for the service you will get from them. DSL/Cable/BPL- these services are made to be cheap- so don't b*tch when you don't get what your buddy gets who lives down the road. Granted if you have a line issue, it should be fixed. But just keep that in the back of your head a 1.544mb symmetric ds1 costs several hundred dollars a month most isps have 6.0mb asymmetric line for under 60 dollars. Think about that the next time you have something to whine about! |
|
insomniac84
join:2002-01-03
Schererville, IN | reply to Jameson
I think capping the amount one can download is a lot worse, than an oversold cable node were you get slower speeds during peak hours. |
|
NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
| reply to crying morons
said by crying morons :
It clearly states in most broadband TOS that it is a "BEST EFFORT" service. If you are too stupid to understand that, you DO NOT deserve to have broadband. Most companies do their best to provide you with the best possible speeds. If you would like a guaranteed bandwidth range and guaranteed 24/7 up time then you need to look at the ds1/ds3 arena. These are guaranteed lines and they cost what you would expect to pay for the service you will get from them. DSL/Cable/BPL- these services are made to be cheap- so don't b*tch when you don't get what your buddy gets who lives down the road. Granted if you have a line issue, it should be fixed. But just keep that in the back of your head a 1.544mb symmetric ds1 costs several hundred dollars a month most isps have 6.0mb asymmetric line for under 60 dollars. Think about that the next time you have something to whine about!
You make an excellent point but how many times do you see someone post: "my 14.95 a month DSL line has been down and Verizon is making me lose 10 thousand dollars a day" or "Comcast caused me to lose my business because users can't get to my web site or my email is down etc..."
Lose my business? Then get a business grade circuit that has an SLA with 5 nines so that your livelihood is not based on a single point of failure.
But whine they do....  |
|
bignate
join:2005-12-05
Austin, TX
| reply to Jameson
the problem is that it is impossible to test for sure.. the web is one of those weakest link kind of things.
like for instance if you have 1.5m/384k dsl and your buddy has the same thing and you download from him you are going to get 384 at best. even though your down speed is 1.5, his upload is only 384, so you will get 384. and even less than that if he has any other applications taking up any bandwidth.
it works the same on the web, even though again you have 1.5m, the site you are going to may either not have that much bandwidth or have too many people using up that bandwidth at any given moment keeping you from achieving the 1.5 you are paying for.
throughput has both ends and everything in between to deal with. all we are buying is a speed from our houses to the internet portal... |
|
CaptainObvious
@americainter.net | reply to Jameson
There is a reason we charge $49 bucks for BEST EFFORT 1.5 DSL and $425 for a T1 with an SLA. If your bandwidth is really that important to your job or what ever then come off the money and pay for it. |
|
Minister
join:2002-01-02
Fleeting | reply to JTRockville
Right-O! |
|
MysticGogeta
The Robot Devil
Premium
join:2005-03-14
League City, TX
clubs: | reply to JTRockville
Fact is no one does unless you want to pay a ridiculous amount a month. |
|
phattieg
join:2001-04-29
Winter Park, FL
·Verizon Wireless B..
·Sprint Mobile Broa..
| reply to Jameson
Look, being ripped off is paying $600 - $1100 for a T1 at 1,500 up/1,500 down. If you have RESIDENTIAL service, then you have no say so, simply because you SHARE the pipe. Now, if your speed issues stay at an absolute crawl for 6 hours or more a day (like 1000kbps less during off peak hours for the majority of the day), and the symptoms do not get better within a week or two, then you have right to complain, especially if your ping times suffer, and you get packet loss. If you depend on internet as much as you depend on air, then get something that has a guarantee'd transfer rate, instead of something that is cheaper.. |
|
Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
| reply to crying morons
said by crying morons :
It clearly states in most broadband TOS that it is a "BEST EFFORT" service. If you are too stupid to understand that, you DO NOT deserve to have broadband. Most companies do their best to provide you with the best possible speeds. If you would like a guaranteed bandwidth range and guaranteed 24/7 up time then you need to look at the ds1/ds3 arena. These are guaranteed lines and they cost what you would expect to pay for the service you will get from them. DSL/Cable/BPL- these services are made to be cheap- so don't b*tch when you don't get what your buddy gets who lives down the road. Granted if you have a line issue, it should be fixed. But just keep that in the back of your head a 1.544mb symmetric ds1 costs several hundred dollars a month most isps have 6.0mb asymmetric line for under 60 dollars. Think about that the next time you have something to whine about!
Actually all you need is a T1 with an SLA. No need for a ds1/ds3.
--
YourIP.US - Quickly Locate Your IP! |
|
