bstandow
join:2006-01-20
Spokane, WA
| [Connectivity] Spokane Valley Horrible service
I have been on Comcast for a few years with OK service. It should be 6mb speed. Over the last 2 months my service dropped. Now it runs 500k when I'm really lucky and 55k most of the time. COMCAST HIGH SPEED SERVICE
The techs have convinced me to buy a new router, a new modem and when that failed restore my computer. Finally one of their support reps came to the house and changed everything again, and with his computer still got the crap service.
What could everyone be missing???? I am ready to pull everything Comcast out of my house!
Any thoughts, suggestions? |
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs: | What modem & router do you have now? |
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bstandow
join:2006-01-20
Spokane, WA
| Linksys modem, netgear router. The speed doesnt change when the router is unhooked. On a ping test it starts and time out on number 2 attempt, then start again. On the speakeasy speed test, it start out real slow, takes off fast for a moment, then drops back to 50-250k |
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Wayne99021
Premium
join:2004-12-28
Mead, WA
| reply to bstandow
I had the same problem here in Mead some time ago.
Tech after tech came out without getting it fixed and none had a clue to what the problem was.
I finally got a tech that had seen this problem before and had the routing checked. That was the problem and once the routing was fixed my speeds have been excellent.
Ask the next tech if that might be your problem.
Good luck. |
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
 ·Comcast Digital Vo..
 ·Comcast
·Vonage
| reply to bstandow
Access: »192.168.100.1/
Post signal levels.
Post firmware version.
Run these tests:
»/linequality
»/tweaks
--
Write me up for 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/ |
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RussianBear28
join:2006-01-26
Stratford, NJ
| reply to bstandow
I used to have optonline for 3 years and my service was out once after storm knoked down a tree and cut several cables, it was on and running in 1 day. Now there was no no major storms but in the past 2 month I complitely lost connection twice and I do not have connection for the past 3 yes right that is 3 days. This is rediculous the only thing that stopping me is that I live too far from OCP and cannot get DSL as soon as I have any alternative I am out of here. Good by Comcast see you later and such and I advise you to do the same. |
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bstandow
join:2006-01-20
Spokane, WA
| reply to bstandow
Signal
This page provides important information about the status and quality of the communications
between your cable modem and the cable modem network.
Downstream Channel
The data shown in the table below provides information about the signal coming from the
network to your cable modem.
Lock Status Locked Modulation QAM256
Channel ID 46 Symbol rate 5360537 sym/sec
Downstream Frequency 711000000 Hz Max Bit Rate 6600000 bps
Downstream Power 2.74 dBmV SNR 35 dB
Upstream Channel
The data shown in the table below provides information about the signal being transmitted to
the network from your cable modem.
Lock Status Locked Modulation QPSK
Channel ID 4 Symbol rate 2560 ksym/sec
Upstream Frequency 31000000 Hz Max Bit Rate 384000 bps
Upstream Power 50.50 dBmV
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bstandow
join:2006-01-20
Spokane, WA | System Information
This page provides the basic information about your cable modem.
Standard Specification Compliant DOCSIS 1.0
Hardware Version 4.0
Software Version 1.0.7 (befcmu10v2_107.bin) |
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bstandow
join:2006-01-20
Spokane, WA
| reply to bstandow
Log
This page provides important information that can be used to resolve problems with your cable modem.
Time Priority Description
2006-01-26 14:32:42 warning Cable Lost FEC lock
2006-01-26 14:32:42 warning Cable Lost FEC lock
2006-01-26 14:31:39 warning Cable Lost FEC lock
2006-01-26 14:31:39 warning Cable Lost FEC lock
2006-01-26 14:31:39 warning Cable Lost FEC lock
2006-01-26 14:31:39 warning Cable Lost FEC lock
2006-01-26 14:28:51 warning Cable Lost FEC lock
2006-01-26 14:28:51 warning Cable Lost FEC lock
2006-01-26 14:28:31 warning Cable Lost FEC lock
2006-01-26 14:28:31 warning Cable Lost FEC lock
2006-01-26 14:28:30 warning Cable Lost FEC lock
2006-01-26 14:28:30 warning Cable Lost FEC lock
2006-01-26 14:27:46 warning Cable Lost FEC lock
2006-01-26 14:27:46 warning Cable Lost FEC lock
2006-01-26 14:27:27 warning Cable Lost FEC lock
2006-01-26 14:27:27 warning Cable Lost FEC lock
2006-01-26 14:26:44 warning Cable Lost FEC lock
2006-01-26 14:26:43 warning Cable Lost FEC lock
2006-01-26 14:25:34 warning Cable Lost FEC lock
2006-01-26 14:25:34 warning Cable Lost FEC lock
2006-01-26 14:25:21 warning Cable Lost FEC lock
2006-01-26 14:25:21 warning Cable Lost FEC lock
2006-01-26 14:25:21 warning Cable Lost FEC lock
2006-01-26 14:24:27 warning Cable Lost FEC lock
2006-01-26 14:24:27 warning Cable Lost FEC lock
2006-01-26 14:24:19 warning Cable Lost FEC lock
2006-01-26 14:24:18 warning Cable Lost FEC lock
2006-01-26 14:23:21 warning Cable Lost FEC lock
2006-01-26 14:23:21 warning Cable Lost FEC lock
2006-01-26 14:22:15 warning Cable Lost FEC lock
2006-01-26 14:22:15 warning Cable Lost FEC lock
2006-01-26 14:22:12 warning Cable Lost FEC lock
2006-01-26 14:22:12 warning Cable Lost FEC lock
2006-01-26 14:21:09 warning Cable Lost FEC lock
2006-01-26 14:21:09 warning Cable Lost FEC lock
2006-01-26 14:21:09 warning Cable Lost FEC lock
2006-01-26 14:21:09 warning Cable Lost FEC lock
2006-01-26 14:20:06 warning Cable Lost FEC lock
2006-01-26 14:20:06 warning Cable Lost FEC lock
2006-01-26 14:20:04 warning Cable Lost FEC lock
2006-01-26 14:20:03 warning Cable Lost FEC lock
2006-01-26 14:20:03 warning Cable Lost FEC lock
2006-01-26 14:19:29 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out
2006-01-26 14:19:03 warning Cable Lost FEC lock
2006-01-26 14:19:03 warning Cable Lost FEC lock
2006-01-26 14:18:58 warning Cable Lost FEC lock
2006-01-26 14:18:58 warning Cable Lost FEC lock
2006-01-26 14:18:00 warning Cable Lost FEC lock
2006-01-26 14:18:00 warning Cable Lost FEC lock
2006-01-26 14:17:52 warning Cable Lost FEC lock
What does this mean? |
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
·Comcast Digital Vo..
·Comcast
·Vonage
1 edit | You're losing FEC (Forward Error Correction). The Modem drops off line and tries to resync with the CMTS.
Since your signal levels are in acceptable range, I would replace the modem.
--
Write me up for 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/ |
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bstandow
join:2006-01-20
Spokane, WA | reply to bstandow
thay tried to replace the modem on the last visit and it didnt change anything |
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs: | Then it's on their end if they tried a different modem. |
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bstandow
join:2006-01-20
Spokane, WA | reply to bstandow
Comcast teach just left, went through the whole thing again, including swapping modems again! Now they left saying compasiting issue's.
What kind of time and mess is this going to be before I see my speed again? |
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Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs: | No way of knowing, but be persistent with them. |
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CrashConrad
@comcast.net | That's too bad to hear as my connection has been great for a quite a while in good ole' Spokane Valley (aside from some video issues). This all on a Linksys WRT54G & Motorola 5120.
GT:CrashConrad |
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bstandow
join:2006-01-20
Spokane, WA | reply to bstandow
Well I swapped to the 5120 modem last night. Around 1am I was able to pull in 8m on the download for a hour or so. Now this morning I am back to 1.9m, I guessing that proves its a compacity issue? |
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