Newfie
join:2001-05-08
St John'S, NL | reply to sbrook
Re: OK, Enough of the Rants - What you CAN DO!
The formal complaints address works a lot. Trust me. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
 ·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| It does work if you can keep your complaint from being flagged as just another ranting customer. Then it won't do a lot.
So, just to add to my earlier comments ... if you write to TOotP, no cursing or swearing, no matter how much you feel like it. It's hard to write a good and effective complaint letter but be sure a good one is WAY more effective than a rant. |
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KyeU
join:2003-12-31
Canada
| reply to Newfie
said by Newfie  :The formal complaints address works a lot. Trust me. "The Ontario Ministry of Consumer and Business Services" or "The Address of the President"?
I would be hesitant to write to the President, as I'm pretty sure all I would receive is "Thank you for sharing your thoughts and for being a valuable Rogers customer." |
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spaterson
Premium
join:2001-09-02
Gloucester, ON
·Rogers Hi-Speed
| said by KyeU :said by Newfie :The formal complaints address works a lot. Trust me. "The Ontario Ministry of Consumer and Business Services" or "The Address of the President"? I would be hesitant to write to the President, as I'm pretty sure all I would receive is "Thank you for sharing your thoughts and for being a valuable Rogers customer." The President will likely get you a phone call. I did and that's what happened. Mind you, they only tried to get a hold of me once and I had to call them back and wait for another call. Didn't do much good though. They tend to just explain that they're improving service and you're getting more than you did before.
Scott |
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KyeU
join:2003-12-31
Canada
| said by spaterson :They tend to just explain that they're improving service and you're getting more than you did before. Typical... |
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Newfie
join:2001-05-08
St John'S, NL
| reply to KyeU
said by KyeU :said by Newfie :The formal complaints address works a lot. Trust me. "The Ontario Ministry of Consumer and Business Services" or "The Address of the President"? I would be hesitant to write to the President, as I'm pretty sure all I would receive is "Thank you for sharing your thoughts and for being a valuable Rogers customer." It does, trust me. If it looks legitamite they'll look into it. |
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corster
Premium
join:2002-02-23
Ottawa, ON
clubs: 
| reply to KyeU
said by KyeU :said by Newfie :The formal complaints address works a lot. Trust me. "The Ontario Ministry of Consumer and Business Services" or "The Address of the President"? I would be hesitant to write to the President, as I'm pretty sure all I would receive is "Thank you for sharing your thoughts and for being a valuable Rogers customer." both.
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