salan
join:2004-10-04
Canada
| reply to sbrook
Re: Rogers DISCONTINUING Usenet service as of Dec
said by guydogg :
astrawebs unlimited account is similiar to rogers capped speeds. Their pay by download accounts is unlimited speed.
actually their are 2 astraweb unlimited accounts. one is capped at 100kb/s for $10, the other unlimited speed at $15. |
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albundyhere
join:2000-10-26
New York, NY
| reply to sbrook
Re: Rogers DISCONTINUING Usenet service as of Dec 15
Do you really think that Rogers is one of those companies that respects its customers? Take a look at its history. It was stated on the news last week that Rogers is in the top 5 wealthiest in all of Canada. Do you think they became wealthy by respecting people, or by walking all over everyone?
And why would anyone in their right mind switch to their local phone service even though it would cost the same? Total waste of time me thinks.
Welcome to Rogers, How may I screw your money today? 
And its still the Skydome to me!  |
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huh
@cable.rogers
| reply to sbrook
Re: Rogers DISCONTINUING Usenet service as of Dec
Okay, explain this.
I had Rogers High Speed. I use BitTorrent and for quite awhile now the downloads have been going anywhere from 0 to 3 kbps. Only 1 download at a time. I switched to Rogers High Speed UltraLite (financial reasons) and now my downloads go at 14-15 kbps. I know the cap for ultralite is supposed to be 12.8kbps, but it says it's downloading at 14-15. So basically since I downgraded BitTorrent is 5x faster. Go figure. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | Probably because going at your max, you're still not a threat to digital Phone. |
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arthur1973
@cable.rogers
| reply to albundyhere
"Do you really think that Rogers is one of those companies that respects its customers? Take a look at its history. It was stated on the news last week that Rogers is in the top 5 wealthiest in all of Canada. Do you think they became wealthy by respecting people, or by walking all over everyone?
"
Show me a corporation that isn't like this? THEY ALL DO IT. The difference is the customers who aren't happy with the service are the ones to complain obviously. And you came to THE hate on Rogers forum. Search any big company out there and you will find negative and positive.
You made a good statement about corporations in general. However you could remove Rogers and insert jsut about any other company and it would fit nicely. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
 ·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| I think the biggest issue is that Rogers takes their disdain for their customers one step further than a lot of other companies. Instead of embracing the customers, it's more like "this company would be fantastic if we didn't have to deal with customers".
Time to remember that customers ARE what makes them the money in the end. You can only trick people so many times before they become resentful.
Fool me once, shame on you. Fool me twice, shame on me.
This isn't the Hate Rogers forum ... it's a forum where Rogers users congregate (since Rogers censored and eventually took away their own forum!) As is usually the case, people don't post when things are good. But of late the number of negatives out of Rogers has been high ... so there's a lot of complaining. Can you blame them really? Come on, be honest! How often do you want to be messed up by a company who seems to have no respect for their customers. |
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spaterson
Premium
join:2001-09-02
Gloucester, ON
·Rogers Hi-Speed
| reply to sbrook
I don't know if this has been said before, but I think the discontinuation of the newsgroups was planned right from the moment they switched it over to Giganews. The Giganews move was the first step in an attempt to wean people off them. I'd bet that Rogers didn't even pay Giganews anything for providing us with the service. They got a short-term free ride in trade for free promotion for Giganews and once it was cut off, Giganews would hopefully pick up some new paying customers in return.
I have no proof. Just a gut feeling that makes a lot of sense, imho.
BTW... I've got an ongoing debate/battle with Rogers via email. After two or three canned responses from them, and bitching about the lack of a human response, I finally got what looks like a human. I've been pushing to get a discount and they're not budging. They kept throwing the "extra offerings" at me, so I sent them links to where all of their free offerings can be had by anyone, for free. Now they're making comparisons to Mac customers, and how the Mac users pay the same price even though the extras that Rogers offers can't be used on a Mac, and again restating that I'm only paying for internet access and nothing else.
"Not every Rogers customer accesses Usenet through our servers. Those customers who do not, pay the same monthly amount as you do now. To further illustrate, many of our customers use Apple based computers. These customers are unable to use the various Rogers Yahoo applications because there is no Macintosh compatible versions. These customers also pay the same monthly amount as you. Your monthly amount is for the internet service and not the additional free enhancements we provide.
Because you are not being charged separately for the Usenet access your monthly amount will remain the same after it is discontinuation." My response to that was "Apple users are well aware of what they can and cannot do BEFORE they first sign up for your services. Unlike my situation, I am getting reduced services AFTER signing up with Rogers. So, your comparison between PC based and Apple based customers is pointless."
I'm stubborn. And I don't even use the newsgroups for binaries or other such stuff. I just read 'em.
Scott |
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benjaminva
join:2003-02-01
Calgary, AB
1 edit | reply to sbrook
Out east you guys are getting screwed, there is no way around it. When I bring my comp to my parents place in Toronto for Christmas I won't be doing any downloading or anything, just not worth it. Here in Calgary, Shaw high speed, 5mb down, 512k up. Usnet, 600 kb/s download, yeah thats right, downloading from the usenets at 600 kb/s, now thats fast for a Canadian ISP. The price for this luxury, $42 taxes included per month, with us buying the modem for $65. 1 gig in half an hour, makes getting those tv shows that I didn't have time to watch a breeze. Eastern ISP's are just screwing you all, thats the plain and simple part right now.
Opps, had not changed my profile in a long while, Calgary Alberta is this magical place I speak of, just thought that I would let you know. |
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AR
Premium,ExMod 2001-04
join:2000-09-21
Toronto, ON | reply to spaterson
They can tell you to leave because you have no contract with them. |
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bellyman
join:2004-11-01
Richmond Hill, ON
| reply to benjaminva
HA! I live in Richmans Hill.. and Shaw use to own this territory along with Markham and even Scarberia.
First, the infrastructure in Scarberia is BRUTAL - Rogers hasn't or has been very slow to upgrade that area (read - not enough $$ from customers who can't afford I suppose).
Here during upgrades a couple of years ago I ended up leaving Rogers for Bell (they didn't then and still have no working nntp). I came back to Rogers knowing the speed is back to normal (thanks to those garbage cans along the road) and figured I will save money (VIP - Very Important Pest). Well I never dropped DSL and suck B/W each month on both services.
At any rate, I am surprised to this day that Shaw would abandon one of North America's fastest growing areas --- not that they "thought about buying" but that they HAD Markham/Richmond Hill and left. At any rate I hear they swapped territories with Rogers and yes agree I have heard good things with Shaw.
Well at least with cable we have choice. Rogers or nothing. |
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MrMichael
@primus.ca
| reply to sbrook
Big surprise. Shaw will be next.
But hey, it's a good thing you're all concious consumers, right? After all, none of you would be foolish enough to have a Rogers mobile phone contract, now would you? And of course you all certainly wouldn't even consider Rogers cable tv, right?
Ever heard of letting your wallet do your talking? I've never understood why anyone would purchase any product/service from Rogers. But then again, I've never understood why anyone would purchase an amerikan made car either. |
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rturnock
join:2005-10-15
North York, ON
| reply to sm00nie
Re: Rogers DISCONTINUING Usenet service as of Dec 15
I thought Rogers was supposed to notify us:
Service Modifications; Amendments. We may at any time and from time to time amend or modify this Agreement and/or any fees, features or other aspects of your Services upon notice to you and without your consent. Notification may be provided using one or more of the following methods: (i) postcard or letter mailed to
your billing address; (ii) bill message or insert; (iii) e-mail to one or more of your Rogers’ e-mail accounts; (iv) posting on www.rogers.com; (v) posting on »rogers.yahoo.com; (vi) newspaper ad; or (vii) speaking to you or leaving a message for you.
I never received notice and I don't think answering a question in an FAQ about why a service is changing amounts to notification that it is changing. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | Re: Rogers DISCONTINUING Usenet service as of Dec
Note that it DOES NOT say that they HAVE to notify you. It just says that notification of changes may occur in any of those ways. Putting it in the faq is satisfied by number iv). |
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nonamerogerscom
@cable.rogers | reply to DALarose
"Rogers of course in their TOS says they don't have to tell their users."
However, the Consumer Protection Act makes that mandatory. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| Well, I just read the CPA and cannot find any instance of where notice is required.
However there were lots of interesting things in the CPA regarding things like no waiver of rights, like Rogers want to take you to arbitration. If you don't agree to it, you can take them to court in spite of what the EUA says. |
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merogerscable
@cable.rogers
| Correct about the EUA and the arbitration provision. Please note that the act you have read is the 2002 act, there is also a previous Consumer Protection Act (which is still in effect). Hehehe, there are TWO Consumer Protection Acts in Ontario  And then there are the regulations for the acts
Actually Rogers has a lot of crap in their EUA that will never hold in a court of law (and they know it).
As for the notice requirement, it is implicit in the Act. The courts have interpreted the act as requiring notice. Namely, as I stated in another post, if the quality of the service that Rogers offers you changes, then it becomes unsolicited service. From the moment it becomes unsolicited, you can ask for a refund of the money paid since the service became unsolicited (24 months contract or not). Rogers can only avoid that by stating "But, look your Honour the client consented to the changes".
According to the Act, the burden is on Rogers to prove that the consumer has consented to the change in service(even if by affirmative action).
Now, logically, how can Rogers say that you consented to the change, if Rogers didn't EVEN bother to give you notice of the change? You simply CANNOT consent to something of which you have no knowledge of Always apply your logic
I mean, yeah, nobody is going to send Rogers executives to jail for not sending notices, however they do that at their own peril. |
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dragon lee
@sfl.net
| reply to Slapnuts
I too am very disppointed in this change!! i did not even get en email from rogers saying they were stopping newsgroup access.. I tend to use my newsgroups a lot.. i think they should of given a choise to the people that want it and they people that don't.. Now they are just going to increase virus's on their system. People are now going to start using more then ever limewire and kazza for downloads. This removal was a stupid move..
 |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| reply to merogerscable
merogerscable ... this is LAW not LOGIC. You can apply all the LOGIC you want but that isn't the way the law works.
The law is very specific where it deviates from common law - and consumer protection acts do deviate from common law (caveat emptor). So, it is important that you understand the legal definitions of the terms you are bandying around.
Rogers DOES provide notice and they've told you how they will provide notice. That may be unacceptable in the eyes of a court and definitely to you, but according to the law they've met that term. Remember that ignorance in general is NOT considered sufficient defense.
Even arguing that Rogers is providing unsolicited service that you have the right to use and therefore don't have to pay, consider that it the "unsolicited service" concept was meant to cover the scenario such as a garden company has sprayed your lawn. You are under no obligation to pay.
If a garden company arrived on your doorstep with a rental lawnmower that clearly said "property of garden company" and left it there (having delivered it to the wrong place). You used the lawnmower to cut your grass. Now that's not an unsolicited service. They made the mistake of leaving it there ... that gives you no right to use it.
Similarly, you cancel Rogers cable, but they don't come and disconnect you for 2 months and you continue watching. That's not unsolicited service. Generally, Rogers will ignore such scenarios, but they could charge you with theft of service since you knew that you shouldn't be using the service. |
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daves11406
join:2005-12-23
Brechin, ON
| reply to scott2525
Follow the link below if you want names John Tory, CEO at Rogers and chairman Garfield Emerson to complaim. That's a good starting place.
COMPLAIN,...PLEASE!
»www.successcare.com/document.cfm···oryID=70 |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | John Tory is no longer CEO ... it's now Edward Rogers. Tory moved into local and provincial politics. |
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