VoipNewbie1
join:2005-11-02
Waipahu, HI
| reply to priller
Re: [Other] Cisco 7960 "protocol application inval
Thanks DTwilliams,
But the phone will not respond to any buttons, even **#. The buttons are completely locked and there is nothing on the screen other then "Universal application" at the top, a cisco logo in the center, and "configuring IP" at the bottom.
Is there a way to reset the phone manually without pressing any of the buttons? What happens if I reset the phone and do not have the files to load back onto it?
I plan on using Terravon as a voip provider and virtual pbx. They have been extremely helpful in explaining everything else to me. I do not plan on using call manager.
Do you have any other suggestions as to unlocking the phone without the buttons?
Thanks again for your help. |
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priller
join:2000-10-20
Gainesville, VA
 ·Callcentric
·Vonage
·voip.ms
·callwithus
| Not that I'm aware of. Quick CCO search found the following, which may be totally unrelated or of little help:
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CSCed84163: Loader may fail - Application Invalid
Symptom: When a phone is upgrade to release 6.0(1.0), from a 5.0 release, the upgrade may fail to complete. The Display will read "Application Invalid"
Conditions: This may occur if any of the following is true:
–There is no option 150 Set on the DHCP server on the native VLAN
–CDP on the Switch and Phone do not converge in a timely fashion.
Workaround: Insure that if a DHCP server is configured on the native VLAN, that it's option 150 information points to a known good call manager.
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CSCef75275: Symptom: Phones are intermittently stuck at Universal Application Loader. Phone Displays message "Configuring VLAN"
Condition: Phone load P0030700100. CDP used but no Voice VLAN (Aux VLAN) configured.
Workaround: Configure a Voice VLAN |
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VoipNewbie1
join:2005-11-02
Waipahu, HI
| DTwilliams,
This sounds like the problem. I just installed a router for the first time. The router is a Draytek 2900vg, with wireless lan, DHCP server, firewall and a bunch of other stuff that I'm not sure what it does. Anyways, this is the first time I set up a router and I didn't do any kind of setup to the DHCP server. I figured it would set up automatically.
So according to your last post, I need to input 150 into the DHCP server on the VLAN.
Can you tell me where would I input that information? |
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VoipNewbie1
join:2005-11-02
Waipahu, HI | I should also mention that I set up my router to work on DHCP, not a static IP. Will this work with Cisco 7960 IP Phones? |
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VoipNewbie1
join:2005-11-02
Waipahu, HI | Does anyone know of a way to reset the phone back to factory conditions without using TFTP? |
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DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou
 ·Charter Pipeline
| Why are you trying to avoid using TFTP?
Don't confuse a factory reset with fixing a bad image update. You have a bad image update. You will need a TFTP server to correct that.
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:: my trivial ramblings :: |
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