prestonlewis
Premium,MVM
join:2003-04-13
Sacramento, CA
 ·VoiceStick
 ·Comcast
 ·Pacific Bell - SBC
·DSL EXTREME
·Vonage
·VoicePulse
| reply to VoipNewbie1
Re: [Other] Cisco 7960 "protocol application invalid"
Copied from a web page:
"Protocol Application Invalid" Error
This error message means that the application image cannot be loaded into flash memory or that the image does not exist in flash memory. This can happen for these reasons:
The ZIP package was not unzipped to the root TFTP directory.
Files were manually copied to the TFTP server (the ZIP package was not used).
The universal application loader was unable to load a new application image into flash memory (image authentication failure, nonexistent image, TFTP errors, and so forth).
OS79XX.TXT file must only contain the name of the file that you attempt to load, without the .bin extension. For example, if you attempt to load the SIP version 2.3 software, it must contain only the line P0S30203. If you try to load versions 3.0 and later, the file name must be in the format P0S3-xx-y-zz. For example, if you attempt to load the SIP version 7.4 software, it must contain the line P0S3-07-4-00.
The SIPDefault.cnf and SIPmac_address.cnf files are downloaded when a phone is reset. These files contain the image_version parameter that tells the phone which image it must run. Thus, if you attempt to load the SIP version 7.4 software, SIPDefault.cnf and SIPmac_address.cnf must contain image_version: P0S3-07-4-00.
Looks like your unit isn't properly loading software into flash memory. The problem is likely in the SIPDefault.cnf file, which tells your device where to look for network settings like a tftp server. Also, the 7.5 version firmware has some bugs in it like dropping registration and not re-registering without a hard boot. Version 7.4 doesn't seem to have these issues.
To change back to 7.4, you need a TFTP server to load the firmware. It can get complicated with this phone. You can read more about your phone at:
»www.cisco.mn/en/US/tech/tk652/tk···84.shtml |
|
VoipNewbie1
join:2005-11-02
Waipahu, HI
| prestonlewis
Thanks for the post. Would it be possible to use a TFTP server to read the phone to see what it is doing? Then I could read the settings and post them on the forum for others to view. Maybe someone will see the problem.
Where can I get a TFTP server? Is is complicated to use the TFTP server?
Also, could this be a problem with my router? I just got the router and I don't know if it is hooked up right? |
|
priller
join:2000-10-20
Gainesville, VA
·Callcentric
·Vonage
·voip.ms
·callwithus
| Re: [Other] Cisco 7960 "protocol application inval
Try resetting the phone to factory default:
Complete these steps:
1. Go to the main Date/Time screen.
2. Press **# to unlock Network Configuration on the phone.
3. Press Settings.
4. The Network Configuration lock symbol should be unlocked. If it is not, exit to the main screen and press ** # again.
5. Press 3 on the keypad (or scroll down) for Network Configuration.
6. Press 33 on the keypad (or scroll down) for Erase Configuration.
7. Press softkey Yes.
8. Press softkey Save.
The phone should now be reset and stop looking for that image.
---
What VoIP service are you planning to use this phone with? Do you have your own CallManger?
|
|
VoipNewbie1
join:2005-11-02
Waipahu, HI
| Thanks DTwilliams,
But the phone will not respond to any buttons, even **#. The buttons are completely locked and there is nothing on the screen other then "Universal application" at the top, a cisco logo in the center, and "configuring IP" at the bottom.
Is there a way to reset the phone manually without pressing any of the buttons? What happens if I reset the phone and do not have the files to load back onto it?
I plan on using Terravon as a voip provider and virtual pbx. They have been extremely helpful in explaining everything else to me. I do not plan on using call manager.
Do you have any other suggestions as to unlocking the phone without the buttons?
Thanks again for your help. |
|
priller
join:2000-10-20
Gainesville, VA
·Callcentric
·Vonage
·voip.ms
·callwithus
| Not that I'm aware of. Quick CCO search found the following, which may be totally unrelated or of little help:
----------
CSCed84163: Loader may fail - Application Invalid
Symptom: When a phone is upgrade to release 6.0(1.0), from a 5.0 release, the upgrade may fail to complete. The Display will read "Application Invalid"
Conditions: This may occur if any of the following is true:
–There is no option 150 Set on the DHCP server on the native VLAN
–CDP on the Switch and Phone do not converge in a timely fashion.
Workaround: Insure that if a DHCP server is configured on the native VLAN, that it's option 150 information points to a known good call manager.
-----
CSCef75275: Symptom: Phones are intermittently stuck at Universal Application Loader. Phone Displays message "Configuring VLAN"
Condition: Phone load P0030700100. CDP used but no Voice VLAN (Aux VLAN) configured.
Workaround: Configure a Voice VLAN |
|
VoipNewbie1
join:2005-11-02
Waipahu, HI
| DTwilliams,
This sounds like the problem. I just installed a router for the first time. The router is a Draytek 2900vg, with wireless lan, DHCP server, firewall and a bunch of other stuff that I'm not sure what it does. Anyways, this is the first time I set up a router and I didn't do any kind of setup to the DHCP server. I figured it would set up automatically.
So according to your last post, I need to input 150 into the DHCP server on the VLAN.
Can you tell me where would I input that information? |
|
VoipNewbie1
join:2005-11-02
Waipahu, HI | I should also mention that I set up my router to work on DHCP, not a static IP. Will this work with Cisco 7960 IP Phones? |
|
VoipNewbie1
join:2005-11-02
Waipahu, HI | Does anyone know of a way to reset the phone back to factory conditions without using TFTP? |
|
DaSneaky1D
one wall to block them all
Premium,MVM
join:2001-03-29
The Lou
·Charter Pipeline
| Why are you trying to avoid using TFTP?
Don't confuse a factory reset with fixing a bad image update. You have a bad image update. You will need a TFTP server to correct that.
--
:: my trivial ramblings :: |
|
