ryanburge
join:2005-09-03
Salem, IL
| Insight Problems
My girlfriend got back to her dorm and her internet wouldn't work, but
her roommate who was on the same connection, same router and modem, and
her computer worked fine.
I told her to restart her computer, reboot the router and modem. She
did that several times. Her roommates connection is fine, hers is not.
It says that she is connected. She can send packets, but not receive
them. She has an IP address and it says that she is connected.
"Your computer appears to configured properly but QIC is not receiving
a response from the server. Make sure your cable modem is plugged in to
the correct network port...blah blah blah."
She has Insight Broadband and they have been less than helpful.
The funny thing is- she goes to another person's house and plugs her
internet in and it works like a charm.
She is calling me every five minutes and I am at a loss.
Any help would be awesome. |
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IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL
| First you can make sure the router is properly assigned for the Insight network here »sam.insight-com.com/
Get rid of the lousy Insight software it's useless.
»Insight BB Forum FAQ »How do I setup my computer for InsightBB without using the InsightBB software?
The registration codes are listed on the sheet the install technician gave to the customer at the time of install.
You can also go into the router and release and renew the IP address.
The steps in this tutorial
»Insight BB Forum FAQ »How do I set up a router on Insight?
Might also be of help in troubleshooting.
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briantrue
join:2002-04-04
Knightstown, IN | reply to ryanburge
Does she have the Norton Internet Security firewall thing? |
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ryanburge
join:2005-09-03
Salem, IL
| So, after 45 minutes with the Tech Guy today she found out the problem.
She has been using a Switch instead of a Router.
For some reason it has been working for a couple months and now it doesn't.
Now, she can connect directly through the modem using IPconfig /release /renew.
Hopefully, buying a router will fix the problem completely.
Thanks for the help guys. |
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