danf
@primus.ca
| reply to danf
Re: A warning for those switching to Primus
Well, I called the customer service this time and not the tech support, and they asked me to contact them with the message by email.
The customer service representative looked back to August at my usage with the help of a tech support guy and they did not find anything "unusual" that I could have done to cause me to get this notice. She also pointed out that the AUP specifies that after you get one warning you will get a disconnection notice. She did not understand why I received a disconnection notice without a warning beforehand (I don't understand this either.)
So I fired off more emails and now I have to wait until Monday when the supervisors/managers or something are back to answer some questions.
Bleh, I'll post in here again (hopefully they actually answer my email on Monday) when I find out what's going on. The thought of not having internet is giving me withdrawal symptoms already.  |
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NickDellhall
join:2004-08-23
Vancouver, BC | A possibility is that you have a virus / worm on your system sending out spam mails? I had that once and Telus sent me a warning / phone call. But they didn't disconnect me.
Nick |
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