Doci
Toothless Fairy
join:2003-02-01 | reply to Anomalous
Re: Primus Canada cracking down on usage?
Man, this whole shebang's making me sad. I feel for our brothers in Western Canada.
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My freedom is a debt to Hitler. |
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zod5000
join:2003-10-21
Edmonton, AB
 ·TELUS
·TekSavvy Solutions..
| reply to Squall_Leon
about 6 weeks ago, I got threatening emails and phone calls from telus and bailed to 3web. I'm not sure how telus is enforcing, other people have reported suspension. Some people like me got additional letters (that alot of people didn't get), and i got phone calls. Some people haven't gotten an email warning since july.
its seems pretty random, I wonder if they're targeting specific areas. I'm in victoria.
I think it sucks, that all the isp's in the area, all have caps, the caps aren't nearly as high as our east coast brothers. They're not even that competitive with alot of what is offered in the US. The isp's here just get worse every year. I had better internet in '98 then i do in 2005. its f'd up. |
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CookieKid
join:2002-04-14
Vancouver, BC
| said by zod5000  :The isp's here just get worse every year. I had better internet in '98 then i do in 2005. its f'd up. Which is totally backward since the web is more media driven these days.  |
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zod5000
join:2003-10-21
Edmonton, AB
·TELUS
·TekSavvy Solutions..
| reply to Anomalous
yah in '98 i had cable with shaw, no caps. I could download around a total of 500K/s and upload at 120K/s and there were no caps.
over the years they cut the upload speed in half, saturated their networks so that that 500k/s is hard to get in some areas. They've now put in caps, and offer you the extreme package for 10 bux more then only has a little more throughput.
and through most of this time telus hasn't changed a damn thing. still the same slowass speed they've been, except now their half-assed imposing caps, and block some ports.
its truly a sad state of affairs, its so expesnive to lay down phone/cablevision wires, that I think the only method of offering a 3rd alternative, is wi-fi, or some other wireless distribution method.
the phone/cable companies out here, have no incentive to make something better, with existing infrastructure theres only two methods of delivering broadband. There in a race to to bottom now. |
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AnimeEd
join:2003-02-20
Vancouver, BC | reply to Anomalous
o man
if any primus reps are reading this
I think I speak for everyone when I say that we are a bunch of very unhappy customers |
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AnimeEd
join:2003-02-20
Vancouver, BC | reply to Anomalous
isn't there anything we could do?
I mean, they STILL claim to have unlimited download on their website |
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Grobycen
join:2005-05-02
Canada
| reply to Anomalous
Has anyone tried forwarding the E-mail to an E-mail department at Primus?
At least they will investigate the issue and get back to you. Somethings the level 1 agents are in the dark at some companies. I found dealing with a mail support or service team the best.
P.S. Include the headers when forwarding the E-mail to them so they can also investigate.
It seems strange that only Primus users got this E-mail. If it is a hoax I would be wondering how this other party got the mailing lists. |
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Primus_in_BC
@primus.ca
| reply to AnimeEd
if any primus reps are reading this
I gave the website address to Cindy so she's probably seeing this, but customer happiness is not her department (even though she does it 10 times better than anybody who should be doing it).
isn't there anything we could do?
I mean, they STILL claim to have unlimited download on their website
I guess you could take them to court for breach of promise, failing to deliver contracted goods... that sort of thing. But what are you going to get? Maybe a month's charges back? Not like there's massive consequential damages you could claim.
Anybody that DOES get disconnected could almost certainly claim a chargeback on their credit card. No luck for me - it comes straight out of my bank account *LOL*
Has anyone tried forwarding the E-mail to an E-mail department at Primus?
There's a Primus customer services email address on the original email. First thing I did was send a reply back to there explicitly asking if this was spam or real. Not a blip back from them.
[Monday morning... still online!] |
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TakeTheFifth
join:2004-04-20
Anjou, QC
| reply to AnimeEd
said by AnimeEd :isn't there anything we could do? I mean, they STILL claim to have unlimited download on their website 2. USE OF SERVICES
2.a. You may use the Services subscribed for provided that You do so in compliance with this Agreement, including the AUP and Privacy Policy, and all applicable laws and regulation.
2.b. You acknowledge that You are authorized to subscribe for the Services and agree that You will not resell or transfer the Services to any other person for any purpose or make any charge for the use of the Service.
2.c. The Services (including rate plans) and any equipment are provided to You as a residential user, for Your conventional personal, residential, non-business and non-professional use only and may not be used in any other way or for any other purpose. You agree that Your use of the Services for commercial or any other non-residential purposes will obligate You to pay higher rates for those types of use. Primus reserves the right to immediately suspend, terminate or modify the Service if Primus determines in its sole discretion, that Your service is being misused, including, without limitation, use for non-residential or commercial purposes and usage exceeding conventional residential use.
«res ipsa loquitur»
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One day, we'll all be 57005 |
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Primus_in_BC
@primus.ca
| usage exceeding conventional residential use
Ooo - that's interesting (not withstanding the fact that it's kinda contradictory to the whole "unlimited download" feature). Well spotted.
One could argue that those are general terms for Primus services as a whole which are therefore over-ridden by the specific clause for the DSL service which grants unlimited downloads as a feature of the service. And besides, it was AUP section 6, "abuse", which they attempted to use last week.
Can someone who captured the terms & conditions last week confirm whether or not "conventional residential use" is a new addition to the terms? |
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tumble
join:2005-03-31
Vancouver, BC | Those terms are too vague. They can be interpreted in any way, but Unlimited use - No cap on downloads! is rather specific. It's deceiving, and not to mention illegal, that Primus is *still* advertising this right now. |
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pradoman
join:2005-04-27
Vancouver, BC
| reply to TakeTheFifth
said by TakeTheFifth :said by AnimeEd :2.c. The Services (including rate plans) and any equipment are provided to You as a residential user, for Your conventional personal, residential, non-business and non-professional use only and may not be used in any other way or for any other purpose. You agree that Your use of the Services for commercial or any other non-residential purposes will obligate You to pay higher rates for those types of use. «res ipsa loquitur» Where do you see this clause? It's not in the acceptable use policy on the website. |
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pradoman
join:2005-04-27
Vancouver, BC | Ok - sorry. It's under "terms of use". |
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KyeU
join:2003-12-31
Canada
1 edit | reply to Anomalous
Bad business practise:
Do a drastic policy change without notifying your consumers beforehand. Just like Rogers. |
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pradoman
join:2005-04-27
Vancouver, BC
| reply to Anomalous
Just in:
Dear Customer,
Further to the e-mail sent to you Nov. 4 regarding your high DSL Internet bandwidth usage, we will not deactivate your Primus DSL Internet service as originally planned on Nov. 14, 2005.
Instead, Primus Canada will implement a bandwidth cap for DSL subscribers within the provinces of Alberta and British Columbia within the next month.
You will receive notice of the bandwidth cap limit as well as applicable overage charges when this limit is exceeded within the next few weeks. This notice will also detail the start dates and the website available to you in order to track this usage. This notice will be in advance of the limits being applied.
After these limits are in place, you will be responsible for any additional charges as a result of additional bandwidth within your Primus DSL account. Any excessive usage Primus considers to be potentially fraudulent could result in suspension or permanent disconnection of your account at that time as per the Primus Acceptable Policy.
»www.primus.ca/en/legal/aup.htm
Should you have any questions, please e-mail us at support@primus.ca or us at 1 800-370-0015.
Sincerely,
Primus Canada |
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Primus_in_BC
@primus.ca | reply to Anomalous
They finally got around to removing "Unlimited downloads" from the features page this afternoon  |
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Squall_Leon
join:2005-09-16
v2e2d2 | Did you see that?
'additional charge'!!!
I would prefer disconnection .
I think I will get the AOL instead. Damn it. |
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Chrno
join:2003-12-11
| reply to Anomalous
Here's an email that I sent to Primus last week... its reply is as much as B.S. as its incompetence to inform its customers what's going on:
said by "Primus" :
Dear Sir or Madam,
When we stipulate no caps on up/downloads, we assume that this service is for home use and not business use. Hence, we are sending out warnings to anyone with a residential account, who is going above and beyond what we feel is regular home DSL usage. Abusive use is considered anything over 50GB average use per month.
If you require additional information, let us know.
Best regards,
Nancy
Email Response Associate
Primus Canada Residential Services
----- Original Message -----
From: "xxxxx"
To: customer.care@primustel.ca
Sent: Thursday, November 10, 2005 12:51 AM
Subject: Advertised Unlimited Bandwidth Use a Blatant LIE (Thread:xxxxxx)
Please explain your company's definition of "Unlimited use
- No cap on downloads!" as stated on the PRIMUS website in
bold lettering (»www.primustel.ca/en/residential/···west.htm). Users have received suspension warnings or over using bandwidth on your 1.5Mbit package. Now please enlighten me, if your company clearly states no caps on downloads then how can anyone ever over use bandwidth? Unless of course, the above statement is a _lie_ that PRIMUS is using as part of its marketing scheme to fetch customers. If that is the case then this type of business practice is clearly unacceptable.
Please respond with a clear statement on this issue. If
the stated "No cap on downloads!" is a false statement,
please reflect that on your company's website. Do _not_
mislead customers into thinking that PRIMUS is offering
something that it is NOT.
Failure to reply with a clear response and action taken
will result in my taking action to ensure everyone
considering PRIMUS Highspeed DSL will know the above fact
on a website along with PRIMUS' grotesque business
practice.
Discussion of the above can be found here for your
reference:
»A warning for those switching to Primus
Sincerely,
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Xort
@primus.ca
| reply to Anomalous
Where to now?
So the basic change is now they will pick some goofy limit and charge some insane amount for going over it. What ISP are we going to use now?
I might bounce off shaw for a month or two then maybe see if I can get a free ipod from telus but then where?
I'v read something about AOL making a run in the west for unlimited connections; I can take some razing over my ISP in exchange for 200gb/month of transfers. |
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Squall_Leon
join:2005-09-16
v2e2d2 | Let's try AOL or 3Web.......I am gonna ask my roomate to get the 3Web. It will hold me after I cancel primus.
Getting the another internet will be cheaper than additional charge.:) |
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