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[Services] So many problems with bellsouth »
« [General] Bellsouth Customer service is poor  
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landry98

join:2001-08-31
Red Stick
·Cox HSI

[Availability] ultra vs xtreme

Last week ordered ULTRA ADSL service for my workshop line via BSFA's online ordering option. When I entered the phone number, LITE and ULTRA service were the only speeds available to order. Yesterday I checked the order status via online and found that XTREME was available for the line. I originally planned on ordering the 3mb service but figured the line condition excluded it. I really don't want to call BS to upgrade (if that's possible). Do I have to get Ultra installed and working first then upgrade to Xtreme?

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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL

1 edit
I would suggest to first get your DSL up and running with the Ultra Tier plan and see how it goes. If you are having sync issues or bad stats, extreme may not function as well. If, however, ultra is running perfect, then upgrade to extreme.


Mizzat
Will post for thumbs
Premium
join:2003-05-03
Atlanta, GA
reply to landry98
No, but there are different distance requirements for Xtreme and Ultra. It could be a system error.


landry98

join:2001-08-31
Red Stick
·Cox HSI

reply to landry98
Previously had Ultra on this line which I disconnected when I switched to COX HSI. At that time I wasn't having any problem. Just needed more speed. My plan is to have DSL restored and then pulling the plug on COX [latency]. When I had DSL before, Xtreme wasn't offered. I would prefer the 3Mb speed.


Try Ultra first

@bls.com
reply to landry98
I suggest you get Ultra first pull your line stats and post your results. If you have a really clean line then you should have no problem upgrading. If you line is marginal with Ultra the jump to Extreme may not be a wise choice.


landry98

join:2001-08-31
Red Stick
reply to landry98
installation is scheduled for 11/29. will post line stats when available. thanks


Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast

said by landry98 See Profile :

installation is scheduled for 11/29. will post line stats when available. thanks
Did you select 11/29? that's a long time.


landry98

join:2001-08-31
Red Stick
no. ordered online and got the date with confirmation email.

Claybraker

join:2002-04-13
none

reply to Rob
said by Rob See Profile :

Did you select 11/29? that's a long time.
Not if you consider that Red Stick is what the locals call Baton Rouge


Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast

said by Claybraker See Profile :

said by Rob See Profile :

Did you select 11/29? that's a long time.
Not if you consider that Red Stick is what the locals call Baton Rouge
I didn't know that. And I read his signature and thought he was in the OK area. My mistake.
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landry98

join:2001-08-31
Red Stick
·Cox HSI

reply to landry98
I'm posting the statistics from my modem logs- I'm hopeful my phone line is good enough to allow me to upgrade to Extreme?

Log Statistics

LOGS Select a log... All Connection System

All Entries
CURRENT MODEM STATUS
DSL Modem Status....... Up
PPP Session Status...... n/a
Connection Type......... Bridge
Time set from............. Boot
Time since last boot.... 0 days, 0 hrs: 4 mins: 21 secs

Time last modem selftest.. THU JAN 01 00:00:00 1970
Time last modem result.... PASS

EVENTS
**********************************************************************
The first number is the Event time (days,hrs:min:sec) since boot.
Events are listed starting from the most recent. **********************************************************************

0,0:0:16 US Atten: not defined DS Atten: 61.5

0,0:0:16 US Margin: not defined DS Margin: 18.0

0,0:0:16 US Tx Power: not defined DS Tx Power: not defined

0,0:0:16 US DSL Rate: 256 kbits/sec DS DSL Rate: 1472 kbits/sec

0,0:0:16 WanMgr reports DSL is UP

0,0:0:0 Model Number: A90-210030-04

0,0:0:0 Software Version: VER:01.06.33

0,0:0:0 Product: WireSpeed Dual Connect Model: NAT Combo

0,0:0:0 Ethernet A is up : 100 MBps and HALF duplex.

end of diagnostic log file



Check the Stats

@bls.com

reply to landry98
You need to pull your stats from the NID. If the stats you posted were from the NID I wouldn't suggest the upgrade to Extreme. Your line attenuation is right at the point of causing connectivity issues and the increased bandwidth would probably cause problems. Find out why your attenuation is so high and fix it then look to upgrade. Just my opinion.


landry98

join:2001-08-31
Red Stick
reply to landry98
stats are from NID.


Ex Bridged User

@bellsouth.net

reply to landry98
landry98, don't count on it.
I have slightly better downstream attenuation (51 db)
with Ultra and it turned out to be a nightmare when I
upgraded to Extreme3.0.
It was so bad, I went back to Ultra.
Who knows when I might be able to get Extreme3.0.
I won't count on getting it anytime soon.


Ex Bridged User

@bellsouth.net
Reading closer, I realize you want 3.0 and not 6.0.
Still, the stats don't look good for 3.0.


landry98

join:2001-08-31
Red Stick
reply to landry98
Clean line?

I realize the attentuation is high and am wondering if there is a solution available from BSFA? Or is this something that's not repairable?
Forums » US Telco Support » AT&T » AT&T Southeast[Services] So many problems with bellsouth »
« [General] Bellsouth Customer service is poor  


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