alicat9
join:2005-03-31
Spring Valley, NY
|  [SunRocket] Sunrocket - Cannot Make International Calls Today
I can make US domestic calls and receive inbound calls. However, I cannot reach any non-US number I am trying today. Get fast busy signal. Normally no problems. Have reported to online customer service who have opened a trouble ticket. Recycled gizmo..no impact. |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH |  Re: [SunRocket] Sunrocket - Cannot Make International Calls Toda
Just wondering; did you just recently get pushed a new firmware?
I did see sunrockets new dial plan:
DIALPLAN=(>#|911|411|611|[2-9]xxxxxxxxx|1[2-9]xxxxxxxxx|x.T|*x.T)
DIALPLANTIMER=4
What are the first 7 digits that you are calling? |
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georgepan
join:2005-05-09
Wesley Chapel, FL | reply to alicat9
Int'l has worked fine all morning. Called Germany, Greece and Australia for family catch-ups. |
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nedved2000
join:2001-06-28
Spring Valley, NY | im having the same problem with my sunrocket. i've tried germany, russia, and israel. all get fast busy signals. the first 3 numbers im dialing are 011 |
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nedved2000
join:2001-06-28
Spring Valley, NY | by the way, alicat and georgepan, are your numbers original sunrocket numbers? because mine was ported over from packet8 to sunrocket. |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
 ·callwithus
·Axvoice
| If you are having this issue, then you may want to look at a fix that I posted that cured a different issue but might be related.
»[SunRocket] Inbound calls down
I didn't check to see if I could make international calls before fixing mine and it would be too much trouble to put everything back and retest.
If this does cure the issue please let us know.
Thank you. |
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alicat9
join:2005-03-31
Spring Valley, NY | reply to voiplover
How can I tell if I was pushed new firmware? |
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alicat9
join:2005-03-31
Spring Valley, NY | reply to nedved2000
My number is an original Sunrocket number I have had for about 6 months. This is the first time I have not been able to dial internationally. |
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alicat9
join:2005-03-31
Spring Valley, NY | reply to voiplover
I tried this procedure. No luck. I think I followed it accurately. When I booted up gizmo after the disconnected step the mgmt light only flashed once...not sure if that means I failed. |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
| reply to alicat9
said by alicat9  :How can I tell if I was pushed new firmware? Go to »192.168.251.1 and enter welcome in the box. It will log you into your gizmo and show the firmware that you are currently using. |
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sokhapkin
Premium
join:2003-05-08
Somerset, NJ
1 edit | reply to voiplover
Re: [SunRocket] Sunrocket - Cannot Make Internatio
Do you know how to set DIALPLANTIMER via unlocked gizmo web or telnet interface? |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
| reply to alicat9
Re: [SunRocket] Sunrocket - Cannot Make International Calls Toda
said by alicat9 :I tried this procedure. No luck. I think I followed it accurately. When I booted up gizmo after the disconnected step the mgmt light only flashed once...not sure if that means I failed.
It should mean that it checked your Cfg file and didn't see a change in the cfg date since the last time it checked. If it doesn't see that date change it will not read the cfg file because it thinks that it is the same as the last time it did read the entire file.
It should have read it and blinked a couple of times if the default procedure took hold. I don't recommend doing the default procedure more than once unless the gizmo has been rebooted at least twice and gotten dial tone since the last default attempt. |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
| reply to sokhapkin
Re: [SunRocket] Sunrocket - Cannot Make Internatio
said by sokhapkin :Do you know how to set DIALPLANTIMER via unlocked gizmo web or telnet interface? You should not have any need to do this. If the gizmo is on 4.57.41 firmware and the new dial plan is loaded then DIALPLANTIMER=4 will already be loaded.
DIALPLANTIMER=4 is new and my guess is that it is part of that firmware/dialplan upgrade. I have not tested what it does. My guess is that it was an after fix to take care of another issue that would have required the use of more T's in the plan. T= ~4 seconds (or after 4 sec. then force the string to cause a dial command).
Personally I like the dial plan that I configured for my personal use. I don't like having to wait after I dial. Mine works the same way Pots works around here. Realize that New Hampshire (603) and Maine (207) use one area code per state.
If someone knows about DIALPLANTIMER=4 please feel free to let me know.
Thank you. |
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sokhapkin
Premium
join:2003-05-08
Somerset, NJ
| said by voiplover :said by sokhapkin :Do you know how to set DIALPLANTIMER via unlocked gizmo web or telnet interface? You should not have any need to do this. I have the need... If the dialplan has "xxxxxxx|[2-9]xxxxxxxxx", gizmo accepts only the first 7 digits dialed even if I dialed 10 digits. |
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global_dev
join:2005-09-23
Woodbridge, VA | reply to alicat9
Re: [SunRocket] Sunrocket - Cannot Make International Calls Toda
I've been calling Russia all morning today, no prob at all dialing 011-7-city code-number.. nothing has changed for me |
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Thermal1
join:2002-04-27
Las Vegas, NV |  reply to alicat9
No problem here in Nevada when the wife called France. I've never had a problem calling internationally so far...... |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH
·callwithus
·Axvoice
2 edits | reply to sokhapkin
Re: [SunRocket] Sunrocket - Cannot Make Internatio
said by sokhapkin :I have the need... If the dialplan has "xxxxxxx|[2-9]xxxxxxxxx", gizmo accepts only the first 7 digits dialed even if I dialed 10 digits. Knowing a little bit about how dial plans work on the gizmo:
If your dial plan is "xxxxxxx|[2-9]xxxxxxxxx",  then your not going to be making too many successful calls. That is a bad set of strings and aren't open and closed correctly.
If you need help then ask. Placing DIALPLANTIMER=4 into your gizmos setting just isn't going to help.
Sorry. 
Edit: ROFL :D:D
Not trying to be rude but...
I just can't help but ask 'who laid that dial plan on you?'
Forum readers: Please do not try this at home!  |
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alicat9
join:2005-03-31
Spring Valley, NY | I am still unable to place international calls and do not understand all the discussion about dialplans here. I don't know how to establish what plan I am on. I can get into the gizmo web screens but cannot see any settings about that. |
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georgepan
join:2005-05-09
Wesley Chapel, FL
| reply to alicat9
Re: [SunRocket] Sunrocket - Cannot Make International Calls Toda
Nedved2000-
My number was ported from Verizon. I also tried from my original Sunrocket "signature" number. It works everytime. Called 3 different countries this morning. Maybe what voiplover mentions is correct, perhaps the firmware upgrade messed something up? |
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voiplover
Premium
join:2004-05-28
Portsmouth, NH | reply to alicat9
Re: [SunRocket] Sunrocket - Cannot Make Internatio
Alicat9, I sent the directions for checking your ver. firmware in an IM.
What firmware is your gizmo on? |
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