pmurdock
Paul Murdock
join:2001-09-13
Riverton, UT
| Best way to notify users of important updates, etc
I have been thinking about a way to update users of important events and news.. ie in the case of an outage, when the system does come back up I would like them to know why.
What I have been thinking is a way to redirect traffic in a one time shot for each user.
so for example.
the network goes down, and come back up. The first page they go to after the system has come back up takes them to an explanation page which they then click "continue" button to take them to the internet as normal, and they never see that message again. this way everyone gets informed with a one time redirect.
Are there any solutions for this type of notification already? I could always just post it on the web site, but I think it would be useful to be able to let everyone see it at least once so they can feel like they're being updated with the status.
cheers,
Paul |
|
uscomputing
join:2005-01-26
Buffalo, NY | A m0n0wall captive portal would do the job perfectly if you're running it on your network. |
|
pmurdock
Paul Murdock
join:2001-09-13
Riverton, UT | Curious though I don't actually need them to authenticate. I just want them to see the update once and then never again until the next update.
cheers,
Paul |
|
IntraLink
Premium,MVM
join:2002-08-14
Utah Valley | reply to pmurdock
Since their internet is not working we tell our call center what is going on and for how long so the customers calling in know what is happening.
Afterwords we send an email to the customers in the sector involved explaining the outage. |
|
pmurdock
Paul Murdock
join:2001-09-13
Riverton, UT | I was thinking that as soon as their net comes back up, they notified.. granted its after the fact.. but in case they didn't bother to call for support.
hmm.. many different ways to approach this..
cheers,
Paul |
|
uscomputing
join:2005-01-26
Buffalo, NY | reply to pmurdock
Most of them wouldn't even know it was down in the first place ! |
|
wispman
join:2004-12-21
USA | Re: Best way to notify users of important updates,
That is what I was thinking. Keep it hush hush and as few people know as possible. Don't shout it out to everyone everytime it breaks. It's a better perception of quality of service when they don't know it's down. |
|
Semaphore
Premium
join:2003-11-18
Arnprior On.
| I'd argue the exact opposite. There's very little that's more frustrating to them and I doubt that there's anything short of frequent prolonged outages that will make customers more unhappy than trying to cover up issues. If you say there was a problem and they didn't even notice it they think it's great. IF they did then they know why.
If you're honest about it when it does happen then you're far less likely to have people bad mouthing the stability of your setup..... unless you do have frequent prolonged problems - then maybe you need to look at your processes, procedures and engineering.
--
www.gozoom.ca |
|
shamanfk
join:2001-03-12
Fort Kent, ME
| reply to pmurdock
Re: Best way to notify users of important updates, etc
I think it would depend on what goes down--if it is the backbone (which is what happens about once a year) then the wireless side would be intact and a redirect to a web page on the wireless side may work during the outage.
We try and set all customers on our web-page and post info on that, for outage info.
The best of both worlds,,as we let them know, and the ones who do not notice,,won't look.
--
Success is getting what you want; Happiness is wanting what you get. |
|
