VansHSI
join:2005-01-29
America
| reply to ken310
Re: Ordered @ this Price and charged another Price
In order to get the $24.99 price point you have three products in total from Sprint. If you only have two products(phone package plus another product) then you can only qualify for the $29.99 price point.
Sprint always advertises the lowest price possible. Same thing with cable. I'm not sure why the rep on the phone would all the sudden say you qualify for $24.99 when you only have two products and then you get signed up for the $39.99 package...... don't know. Sounds like a new rep to me |
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Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL
clubs: | reply to ken310
Let us know. Fighting the Borg is not any fun. |
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ken310
join:2005-09-17
Beaufort, NC
1 edit | reply to Maxo
I did order directly from Sprint. I was looking at another site offering DSL for $24.99 a month while on the phone with a Sprint rep. The idea was if they (3rd party vendor) can offer your (Sprint) service for this amount why can't you? The rep said he just couldn't do it, but then stepped in the manager and was supposedly the one that ok'd the same price (24.99) for me (a 14yr+ customer) explaining to the rep how to do it. I have learned from the past to get the order # and write it down. But what do you do when nothing that was promised is recorded? Do like they do I guess and record the conversation! Now the last rep who gave it to me for $29.99 is supposed to call tomorrow (Monday/19th) to see if everything is still ok and if I could find the promo. I've had several emails explaining how these 3rd party sellers work including one from the site I believe advertised the special (Shop for DSL.com) explaining how their rates change daily and are actually controlled by the parent companies. Lastly, my youngest daughter walked into my room this morning knowing about the problem and handed me a full page add out of the paper advertising Sprint DSL for $24.99. It has a few stipulations but all that I've agreed to or have so there it is. It will be interesting to see what they say tomorrow.  |
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Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL
clubs:
| reply to ken310
A couple lessons, always order directly from the ISP. In my experience ordering from third-party companies is a good way to find yourself screwed and lied two.
Also, if someone tells you their manager is listening in, what they are really saying is, "I'm lying to you but want you to think I'm being honest by telling you I can't lie if my manager is listening in." When a manager monitors an employees calls it's usually done remotely so they don't know because if your manager is right there of course you're gonna follow all the rules. If a manager does plug in next to a rep, it's to see them use the tools available, and they are not to let employees know because that's a fast way to get managers to be asked to take over the call, and managers don't want to take calls.
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