ken310
join:2005-09-17
Beaufort, NC
| Ordered @ this Price and charged another Price ???
Hello, I recently decided to check out the prices of DSL to see if they had dropped enough to justify the amount I use the Internet. I had Sprint DSL a year or so ago at a cost of $29.99 a month. That price was contingent on me having a local basic calling package and combined Dish network? Although I never saw Dish and Sprint together on any bill or anywhere else for that matter. I did a search on Friday (9/9/05) and found a site that offered 1.5 DSL for $24.99 with Sprint. It had the usual $50 rebate for installation and a $12.95 shipping fee for the modem etc. I though cool DSL for basically $25 per month. I called Sprint and asked them about it and they/he told me the best he could do was $29.99. I explained that I could get it on-line ultimately with them for $24.99 why couldn't he offer me the same deal? He then said a manager was listening in and looking at the web site and that he could give me the same deal except there was no mention of either a install fee or a shipping charge. I said great sign me up. I wrote down the conformation # C757223 and that was that. The next day I received a conformation email thanking me for my order etc. No prices just a conformation of the order C757223. Now comes the problem. I realized on the following Friday the 16th that my call waiting was gone. I called Sprint and asked why and they replied my current plan didn't include call waiting?? I explained, well I've had it! You'd think with teenagers in the house I'd know. Ok so lets see what I need to do to get it back on. Well it turns out that according to him I have indeed ordered DSL at a recorded price of $39.99 a month?? Huhhhh?? I politely asked to speak to a supervisor. I gave her the order # and she said that the order was there and that it had been turned on but there were no notes about pricing, furthermore she saw no order for a modem?????? After talking to her for quite some time she had brought the price down to $29.99 (same price I had before) and offered me some other credits etc. She said she couldn't find any promotions that offered DSL for the price I stated. She gave me her extension # at the las vegas call center and told me if I could find the promo to contact her. Actually I call Sprint, give them her # and then she gets an email to call me. It galls me that whoever took my original order treated me the way he did. If I hadn't called about the call waiting I wouldn't have known about any of this until I received my bill. Now unfortunately my computer only holds history for 7 days, missed it by one day and I didn't think to bookmark it and now I can't find it anywhere. I think it was Shop for dsl.com but they don't even list Sprint. Whoever it was offered me a choice between Sprint and Roadrunner. My guess is either I just can't find it again which is unlikely or whoever it was changed their promo. This is no way to treat a customer of over 14 years. If you've seen that promo for here in eastern NC please let me know, I know others had to have used it and Sprint must have other customers with that rate. Thanks! Ken (252) 728-xxxx ken310@mailcan.com |
|
Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL
clubs:
 ·Embarq
| Re: Ordered @ this Price and charged another Price
A couple lessons, always order directly from the ISP. In my experience ordering from third-party companies is a good way to find yourself screwed and lied two.
Also, if someone tells you their manager is listening in, what they are really saying is, "I'm lying to you but want you to think I'm being honest by telling you I can't lie if my manager is listening in." When a manager monitors an employees calls it's usually done remotely so they don't know because if your manager is right there of course you're gonna follow all the rules. If a manager does plug in next to a rep, it's to see them use the tools available, and they are not to let employees know because that's a fast way to get managers to be asked to take over the call, and managers don't want to take calls.
--
"Padre, nobody said war was fun now bowl!" - Sherman T Potter
»www.cafepress.com/maxolasersquad
»maxolasersquad.com/
»maxolasersquad.com/network/ My DSL Network Guide
»myspace.com/mlsquadhttp://myspac···mlsquad2 |
|
ken310
join:2005-09-17
Beaufort, NC
1 edit | I did order directly from Sprint. I was looking at another site offering DSL for $24.99 a month while on the phone with a Sprint rep. The idea was if they (3rd party vendor) can offer your (Sprint) service for this amount why can't you? The rep said he just couldn't do it, but then stepped in the manager and was supposedly the one that ok'd the same price (24.99) for me (a 14yr+ customer) explaining to the rep how to do it. I have learned from the past to get the order # and write it down. But what do you do when nothing that was promised is recorded? Do like they do I guess and record the conversation! Now the last rep who gave it to me for $29.99 is supposed to call tomorrow (Monday/19th) to see if everything is still ok and if I could find the promo. I've had several emails explaining how these 3rd party sellers work including one from the site I believe advertised the special (Shop for DSL.com) explaining how their rates change daily and are actually controlled by the parent companies. Lastly, my youngest daughter walked into my room this morning knowing about the problem and handed me a full page add out of the paper advertising Sprint DSL for $24.99. It has a few stipulations but all that I've agreed to or have so there it is. It will be interesting to see what they say tomorrow.  |
|
Maxo
Your tax dollars at work.
Premium,VIP
join:2002-11-04
Tallahassee, FL
clubs: | Let us know. Fighting the Borg is not any fun. |
|
VansHSI
join:2005-01-29
America
| reply to ken310
In order to get the $24.99 price point you have three products in total from Sprint. If you only have two products(phone package plus another product) then you can only qualify for the $29.99 price point.
Sprint always advertises the lowest price possible. Same thing with cable. I'm not sure why the rep on the phone would all the sudden say you qualify for $24.99 when you only have two products and then you get signed up for the $39.99 package...... don't know. Sounds like a new rep to me |
|
