Syrinx00
join:2005-08-22
1 edit | [SunRocket] SunRocket Interference Issue?
Having major issues with SunRocket right now. All of a sudden, I get this digital-like interference on the line whenever I try to place or receive a call. The person on the other end can hear me, but I can't hear them. I tried bypassing my router, moving the gizmo away from all other electronic equipment, using a corded phone, all to no avail. I checked my QOS and my speeds look fine. Any one out there ever have the same problem? |
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Hilbe
join:2002-12-13
 ·AT&T U-Verse
 ·VoiceStick
| Sounds like a bandwidth issue. Have you done any speed tests? You may even with to call SR Member Services to see if they can help...
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Hilbe
»www.sunrocketforum.com
»www.nuvioforum.com |
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Syrinx00
join:2005-08-22
1 edit | said by Hilbe  :Sounds like a bandwidth issue. Have you done any speed tests? You may even with to call SR Member Services to see if they can help... Still waiting for a response from their tech dept.
Here are my speed results:
Visualware Test Results
Test 1 time dowload speed upload speed QOS % Roud trip time: Max Pause:
--> 23:17 2.53mbps 313kbps 37% 35 ms 234ms
Test 2 time dowload speed upload speed QOS % Roud trip time: Max Pause:
--> 23:22 2.78mbps 312kbps 46% 34 ms 79ms
Test 3 time dowload speed upload speed QOS % Roud trip time: Max Pause:
--> 23:29 2.39mbps 314kbps 71% 29 ms 93 ms
Test 4 time dowload speed upload speed QOS % Roud trip time: Max Pause:
--> 18:40 1.98mbps 312kbps 45% 32 ms 78 ms |
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PJIV
Premium
join:2004-07-13
Niagara Falls, NY | your QOS % is terrible! |
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Syrinx00
join:2005-08-22
| said by PJIV :your QOS % is terrible! What can I do to improve? I've had SR for 6 mos. and have not had an issue until now. |
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georgepan
join:2005-05-09
Wesley Chapel, FL
| reply to Syrinx00
Try calling your broadband provider. One of my customers I had put on SR had a problem with SR all of a sudden, choppy voice quality. We checked her internet upload speed and it should have been at 384k but was at under 200k consistently. We called Roadrunner, they reset something on their end, asked us to restart the modem and, presto, the upload speed was back to over 350 consistently, and voice quality has been superb for them since the broadband-reset. Maybe worth a chat with your broadband provider to see if they can reset you to "full blast." |
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Syrinx00
join:2005-08-22
| said by georgepan :Try calling your broadband provider. One of my customers I had put on SR had a problem with SR all of a sudden, choppy voice quality. We checked her internet upload speed and it should have been at 384k but was at under 200k consistently. We called Roadrunner, they reset something on their end, asked us to restart the modem and, presto, the upload speed was back to over 350 consistently, and voice quality has been superb for them since the broadband-reset. Maybe worth a chat with your broadband provider to see if they can reset you to "full blast." Thanks. I'll give it a shot, but I just had a signal leak corrected 2 weeks ago, so according to Comcast, my service should faster than it was. |
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Hilbe
join:2002-12-13
·AT&T U-Verse
·VoiceStick
| reply to Syrinx00
According to my cable provider, I should have 6 mbit down but I have 4mbit.
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Hilbe
»www.sunrocketforum.com
»www.nuvioforum.com |
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Syrinx00
join:2005-08-22 | According to Comcast, my 312kbps upload speed is below their standard of 384, but should not affect VOIP service. Any other thoughts? |
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deheza
join:2004-06-10
Allen, TX | reply to Syrinx00
Try tracert on the SunRocket server and see if it is clean or if it breaks any where - prints asterisks.
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Comcast, Lingo, Nuvio, MutualPhone, SimpleTelecom, Stanaphone, Sixtel, StanaPhone |
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Syrinx00
join:2005-08-22
1 edit | said by deheza :Try tracert on the SunRocket server and see if it is clean or if it breaks any where - prints asterisks. Finally heard back from SR level 3 support and it looks like that there were 4 calls that were left in there that didn't hang up and that was the interference I was hearing. They are upgrading my gizmo with a beta firmware they are testing that should resolve the problem. I'll post again later with the results as the upgrade should take a 1/2 an hour. |
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Hilbe
join:2002-12-13 | reply to Syrinx00
tracert sunrocket.com |
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georgepan
join:2005-05-09
Wesley Chapel, FL
| reply to Syrinx00
syrinx00-
Sounds like they figured out your problem. Seems like fast response time of Level 3 techs on your problem if I read this correctly that this is an issue from today?
Please DO let us know about this beta firmware once it is implemented on your system. I am curious what firmware version you have after the update. |
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Syrinx00
join:2005-08-22
| said by georgepan :syrinx00- Sounds like they figured out your problem. Seems like fast response time of Level 3 techs on your problem if I read this correctly that this is an issue from today? Please DO let us know about this beta firmware once it is implemented on your system. I am curious what firmware version you have after the update. Issue goes back to last Wednesday. Regarding the firmware, they are only distributing it to customers with the "call clearing" problem that I had. Let me know how to determine the version is and I'll post it. Problem is fixed! |
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georgepan
join:2005-05-09
Wesley Chapel, FL
| reply to Syrinx00
Hey-
Connect an ethernet cable into the LAN port of the gizmo. The other end goes into the ethernet port of a computer. Go to a browser window and in the URL line type 192.168.251.1 The gizmo login-page will ask for a password. Type welcome
The initial page will give you the firmware version #. |
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deliberate
Premium
join:2002-10-25
| reply to Syrinx00
said by Syrinx00 :Finally heard back from SR level 3 support and it looks like that there were 4 calls that were left in there that didn't hang up and that was the interference I was hearing. Do I understand this correctly that the Gizmo had four calls still "attached" to it and still trying to process all four calls?
Wonder if a simple power-off/on-cycle would have cleared that problem for you ...
Cheers,
- Don
ps: What ever happened to "level 2" support? Did they all get promoted? |
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Syrinx00
join:2005-08-22
1 edit | Do I understand this correctly that the Gizmo had four calls still "attached" to it and still trying to process all four calls?
Wonder if a simple power-off/on-cycle would have cleared that problem for you ...
Cheers,
- Don
ps: What ever happened to "level 2" support? Did they all get promoted?
You understood correctly. The inteference I was getting was those calls still bouncing around. Cycling the gizmo did not resolve the problem. |
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