badhutx
join:2004-08-17
Humble, TX |  [Other] Via Talk Is Down?
Is anyone having trouble with Via Talk? I am not able to make or receive calls. I have tried rebooting my Linkysys pap2 but to no avail. |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY | A small upgrade was put in place this evening however it should not have resulted in any downtime. Are you still having any problems?
-Brendan |
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JmanA9
join:2003-06-12
Export, PA | reply to badhutx
I'm not having any problems on southwest.switch.vtnoc.net. |
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darekd
join:2004-06-17
Roanoke, VA
1 edit | reply to badhutx
Actually I started to have problems after 6 PM EST. Registration for my device expires. I had to set it to 60 from 1800. |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY | Are you still having any issues? If so please submit a support ticket.
-Brendan |
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pcmeet
Official Dta Guru
join:2003-09-15
Montgomery, AL
3 edits | said by VTBrendan  :Are you still having any issues? If so please submit a support ticket. -Brendan My support ticket went without answer for 3 days and counting 
My service is working but my virtual number is not functional as I requested at sign up. |
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badhutx
join:2004-08-17
Humble, TX
 ·Embarq
|  reply to badhutx
While I was talking to the guy from support the device came back on it's own. This happen to me about 3 or 4 days ago also. Brandon responded to my e-mail support ticket that I submitted with the following. FYI I also have a Vonage box plugged into my Linksys WRT54G.
Phone Outage
It is possible that the router may have been forwarding the traffic to the vonage box causing the viatalk provided device to be unable to register. That would explain it working, then not, then coming back. Try (for testing) unplugging the vonage provided device, then, restarting the viatalk provided one, to see if it registers and you are able to make recieve calls. |
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maddoxej
@comcast.net
|  reply to badhutx
After 2 weeks of using Via Talk without any issues, I suddenly have no dial tone this evening
I have not been able to get a dial tone since 8/19 6pm EDT. It may have gone down earlier in the day.
I started a support ticket that evening but I haven't heard back. (QLN-88043)
Linksys WRT54GP2 voice status page says:
Registration Status: [My Name] [My Phone number] Can't connect to login server
I have tried resetting the cable modem and the linksys router.
Internet works fine.
I'm using Comcast. My phone adapter is plugged directly into the cable modem. My computer is plugged into the phone adapter which is also a router.
From my computer I tried the following command to prove that the TFTP port is open.
tftp tftp.vonage.net get test
Transfer successful: 5 bytes in 1 second, 5 bytes/s
After my web based support ticket didn't get any response and I had been down for 12 hours I tried calling. I sat on hold. My cell phone's call timer read 46:02 minutes when I lost the signal and gave up. Most of that time it told me I was first in line. That means to me that zero support calls were answered between 9am and 9:45 on 8/20/2005 at ViaTalk.
I'm trying to replace my land line with ViaTalk. However my service being down for 12 hours is unacceptable and having no way to get service back up is also not good enough. I may have to go back to Verizon. Without good uptime and support ViaTalk cannot replace the land line.
I enjoy experimenting with VOIP. Paying $15/ month to replace my Verizon bill is a great deal. However if I have to keep Verizon for a reliable connection paying an additional $15/month for a toy phone service is too expensive. |
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KLH
join:2001-09-24
Vincennes, IN | Mine has been up, and still is up. |
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badhutx
join:2004-08-17
Humble, TX |  reply to maddoxej
I had the same error message on my Linksys Pap2. |
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pcmeet
Official Dta Guru
join:2003-09-15
Montgomery, AL | reply to badhutx
My support ticket still no reply "4 days" today my service is down too.
What is going on Brendan ?? |
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sad_voip
@208.253.x.x | reply to maddoxej
You get what you pay for...I'm down too. |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY
| There were not widescale outages this morning or yesterday. Your ticket about forwarding to free world dialup (im assuming this is what you are referring to?) is awaiting a reply because I'm having this custom coded and added to our switch so you can do it, along with the rest of our customers. Its going to take a week or two to get fully tested and implemented.
-Brendan |
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cjt
join:2004-03-02
Chicago, IL
1 edit | Ok, now I've been bit by your not so widescale outage. My ATA is not registering with ViaTalk. All day the phone WAS working fine. I've tried calling the 866-257-4663 number from a POTS line and get a fast busy. What is going on? |
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VTBrendan
Viatalk
Premium,VIP
join:2005-06-27
Clifton Park, NY | Can you give that another tryin? We have calls in and they seem to be coming at a regular pace.
-Brendan |
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cjt
join:2004-03-02
Chicago, IL | It's working fine now. Do you guys have planned maintenance windows? It would be ideal to have this happen at 3am and not 4pm on a business day. |
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