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Gilbert B
@verizon.ne
| reply to adelphiasux
Re: Aliitle late?
The Buffalo area managers and technical staff really need to "step up to the plate" and realize this is the year 2005! If your channels are not clear, your audio is too loud, your pricing is to high, customers will find alternative entertainment that offers better value and "bang for the buck". The Buffalo area has always had its problems especially with rates, poor video and audio quality, and long duration outages. This does however illustrate the performance or lack of, especially with the vice president of operations, general managers and technical managers as a whole. Yes, Adelphia Buffalo is losing subscribers continuously and has minimum retention. Poor performance by sales staff, poor quality product, poor management, - all of the above?? I think bringing in new faces from Time Warners will alleviate some and most of these problems. Sadly, I agree that all existing Adelphia Managers need to be replaced for the good of the company. Buffalo and surrounding offices could be shut down and consolidated with existing Time Warner operation centers. This restructuring effort will improve overall operations, quality of service and improve customer satisfaction. Let's hope for the best. PS Adelphia - please fix the volume levels between channels and commercials. I'm sure Time Warner could provide some help if you need it. Don't be afraid to ask for help, it is much better than having problems are left unresolved! Thanks - Gilbert B. in Williamsville. | |
Ken More
@verizon.ne
| Step up to the plate? What a joke, it is Friday, August 12th, 9:10 PM, I have now been on hold now for 49 minutes to report that channel 41 History Channel and channel 42 A&E are black and are displaying a message "No Signal". A problem my two neighbors in Kenmore and my mother and father in Cheektowaga are also experiencing! Time to FIRE the entire Adelphia staff, especially the lame MANAGERS. Call centers should be staffed accordingly so you don't have to call FOUR or FIVE times to be put on hold 45 minutes each time! Maybe the two new Adelphia whiz kids should try calling the number on your bill for service and see how long it takes for them to get through! FIRE ALL OF THE INFERIOR ADELPHIA MANAGERS would don't give a shit about what happens on weekends! I bet they will be all asking questions come Monday huh? "What happened?, umm, why did it take so long to fix? ASSHOLES! Think of your subscribers for a change and maybe you will retain them!!!!!!! Get off your lazy asses and start doing what you're being paid for! You better FIRE them all Time Warner and start over! SIGNED - Pissed Off in Kenmore!!!!!!!!!! | |
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