CFB
@bellsouth.net
|  [Line Problem] Homerun question
So it seems I have some inside wiring problems. Definitely need a homerun... however I'm not a handyman by any means, so doing it myself is probably out of the question. I rang up Bellsouth and attempted to inquire about a homerun installation, and both times, the BS reps seemed unsure or confused as to whether or not they offered the installation.
Do any of you guys have the "inside track" to the information I require? (How to go about getting a BS tech to install one for me, as well as the approximate cost.)
Thanks in advance. |
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joako
Premium
join:2000-09-07
/dev/null | Have you been calling DSL support or 611 (repair)? |
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Tel
join:2001-10-12
Mauldin, SC | reply to CFB
It was probably the "homerun" that confused them. Just call and ask the price to get a jack and station wire run. |
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baudrate300
Premium
join:2005-02-20
Marietta, GA
| reply to CFB
 You need a separate clean line wired in your house from the NID (outside protector location) to the jack location that you will be using for your DSL connection. You may already have wiring in place that could be used for a 2nd telephone line. If that is the case and it's clean from grounds, opens or shorts it will serve your purpose. You will need to install a ADSL master POTS splitter at the NID.
I use a Wilcom splitter that work well for this purpose.
Example: »www.wilcominc.com/documents/PS-1···-003.pdf
 |
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CFB
@bellsouth.net
| Ok, well I called the repair line and inquired about having a new jack with the station wire run installed, and the rep told me I should bring it up with the technician when they arrive? I have an appointment scheduled to have a new jack installed (a cost of 89.25), does it sound like I'm going about this the right way or what? Is it probable that this guy is gonna know what I'm asking for? I don't want to pay 90 bucks for something that isn't going to do anything.
Suggestions are appreciated.
Thanks. |
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joako
Premium
join:2000-09-07
/dev/null
 ·AT&T U-Verse
| Make sure that they can install a DSL splitter and you'll be golden. Be nice to the technician, offer him a refreshment and ask him to do a quick check of the other wiring in your house to be sure that there aren't any more problems.
--
Interpol and Deutsche Bank,
FBI and Scotland yard,
CIA and KGB,
control the data, memory. |
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CFB
@bellsouth.net | Thanks for the reply.
Would they typically carry a DSL splitter with their supplies? |
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LightSpan
Premium
join:2004-02-18
Lexington, KY
| Call like you are going to order adsl and tell them you all ready have it good to the outside of the house,but you need to have a professional install done,(filter installed. at N.I.D. and wire run from nid)wire will be cat5e.I dont know how much they charge been awhile since instaled adsl:D |
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wpardue33
Play Hockey
Premium
join:2004-06-13
Milton, FL
clubs: 
 ·AT&T Southeast
| reply to CFB
Ask them when they arrive if they can use the TII splitter.It fit's inside the nid perfect and the gel tabs are worth the 82.95 alone.Good luck. I have a Home run I installed with cat 5e directly from NID to back of modem, with the Tii splitter at the Nid which does away with all those filters and my line is solid and fast with never one sync issue. wayne
--
I owe my success to having listened respectfully to the very best advice, and then going away and doing the exact opposite.This is why I'm broke. |
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Splitpair
Premium
join:2000-07-29
Cow Towne | reply to LightSpan
Now there is the answer
Wayne |
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joako
Premium
join:2000-09-07
/dev/null
·AT&T U-Verse
| reply to LightSpan
said by LightSpan  :Call like you are going to order adsl and tell them you all ready have it good to the outside of the house,but you need to have a professional install done,(filter installed. at N.I.D. and wire run from nid)wire will be cat5e.I dont know how much they charge been awhile since instaled adsl:D If I am not mistaken it is $100.
You are correct, call tech support and tell them you moved your computer and you need them to re-install your DSL...
--
Interpol and Deutsche Bank,
FBI and Scotland yard,
CIA and KGB,
control the data, memory. |
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shutheight
join:2004-09-18
| reply to CFB
if i am not mistaken, bellsouth will not charge you to get proper sync to your dsl device and working on the bellsouth tech's laptop. currently, the only time you maybe charged is if it is a pc or lan problem -- and even then you can decline the repair. so, if you have a poor signal-to-noise ratio or no sync -- and it seems you have done the best you can to troubleshoot on your side -- that would dictate a dsl repair dispatch. once the tech is at your location, a homerun installation should be discussed. you have no reason to contact plain old phone repair or otherwise disguise your problem. |
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CFB
@bellsouth.net
| I appreciate the responses.
Shutheight, my stats on the Westell are "acceptable", aside from the average of 3,600 CRCs per hour (downstream) & losing a lot of packets in online games.
Do you think they would consider that worthy of a repair dispatch? I mean, shoddy IW is my problem, is it not? |
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joako
Premium
join:2000-09-07
/dev/null
·AT&T U-Verse
| reply to shutheight
said by shutheight :if i am not mistaken, bellsouth will not charge you to get proper sync to your dsl device and working on the bellsouth tech's laptop. currently, the only time you maybe charged is if it is a pc or lan problem -- and even then you can decline the repair. If you can obtain sync at the NID but not in your house you most certainly would be charged.
For the OP: I assume your stats are fine at the NID, no?
--
Interpol and Deutsche Bank,
FBI and Scotland yard,
CIA and KGB,
control the data, memory. |
|
shutheight
join:2004-09-18
1 edit | reply to CFB
2 things:
bellsouth will not charge you for a no-problem-found. you run no risk of charges. so, banish that thought from your mind.
dsl is a "best effort" service. if you have a problem, bellsouth will be determined to fix it. if you are trying to squeeze blood from a turnip, that is a different story. if you feel compelled to have homerun wiring and bellsouth will not comply and you do not feel qualified to do it yourself, any local telephone, alarm, or data cabling company can do it for a reasonable charge. does that make sense? |
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shutheight
join:2004-09-18
1 edit | reply to CFB
oh, on its face, crcs are not indicative of an issue. do not chase that as a symptom. |
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shutheight
join:2004-09-18
| reply to CFB
should have gotten this in one post. sorry. if i am not mistaken, inside wiring problems for dsl sync are no longer chargeable (this was not always the case. so, some myths will still be posted). telephone and dsl have different business rules. bellsouth fastaccess wants most inside wiring problems resolved through diligent troubleshooting by the customer and its tech support. if it cannot be resolved that way a bellsouth tech will resolve it for no charges long as it is not a pc or lan problem. |
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asg2
join:2003-03-10
Atlanta, GA
| Sometimes it's the discretion of the tech. The official answer is this:
If the tech gets good sync at the NID and inside wiring is the cause of you not getting sync at the modem, you will be charged. Bellsouth is only responsible up to the NID.
Now, I know most of you will disagree with that and that's fine. That's the official answer and my purpose here is not to debate that. I'm only here for the technical assistance. |
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CFB
@bellsouth.net
| reply to shutheight
Thanks a lot for the info, shutheight. As far as CRCs go, I had read on this site that any increase in CRCs once you're initially connected is not good. Regardless, I do have a problem with packet loss.
And yes, the problems are completely eliminated when I connect directly to the NIC. |
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CFB
@bellsouth.net | NID*, sorry.
Thanks for all the advice. |
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