IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL
| [News] Notification of Network Maintenance
Dear Insight Broadband Customer,
We are writing to notify you of scheduled maintenance that may affect your Insight Broadband High Speed Internet service and your persistent IP reservation.
On July 13th and 14th, 2005 between the hours of midnight and 7AM your service may be interrupted while we perform necessary maintenance to improve the reliability and efficiency of your High Speed Internet connection. We have scheduled this required maintenance during a time of day when the least number of our customers would be affected. For those of you who would be using your service during this time we apologize for any inconvenience this may cause and appreciate your patience and understanding during this period of maintenance.
In addition, due to the nature of this maintenance, your IP address may change. To minimize the length of time your service may be interrupted please be sure that your devices are configured to obtain your IP address using DHCP. Once your device has obtained your new IP address, please be sure to visit sas.r31.insightbb.com to reserve your new IP address as a persistent IP.
If you have any questions about this or any other aspect of your service, please call your local Insight Broadband provider.
Sincerely,
Insight Broadband Network Operations
Tuesday, July 12, 2005 8:21 AM
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maxey13
Premium
join:2001-06-02
Anderson, IN | I would love to have some maintenance if it would help the speeds. Mine have got in the toilet.. |
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Fed Up
@insightBB.com | reply to IGGY
It would be nice if Insight were to send a notice like this to all of their customers. Once again, Customer Service with them has gone to shit. |
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IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL
| This may in fact just be area specific. We have seen this happen in the past. There have been many times recently when others received this type of notice and I saw nothing in my inbox. So this may just be something specific to this area.
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digerati04
join:2004-07-04
Macomb, IL | Got the email here in Chatham. |
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UnionJax
join:2002-09-25
Richmond, IN
| reply to IGGY
I got the same notice for here (Richmond, Indiana) a while ago. The problem was, that after the maintenance my speeds went to hell for about two weeks afterwards. Lets hope it doesn't happen where you live  |
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IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL
edit:
July 13th, @12:57PM
| 
Not Normal |
Download Speed: 1708 kbps (213.5 KB/sec transfer rate)
Upload Speed: 471 kbps (58.9 KB/sec transfer rate)
I did an OOL ftp test this morning and saw similar results. I'm going to look at some things on my end and see if I can't resolve the problem. Browsing seems perky. But I'm not sure that everything is at should be.
»ttester.broadbandreports.com/twe···a=normal
Same result I was seeing early this morning. Normally no matter what time of day. I get 600 or actually way above that on that test. I rebooted the modem this morning after things came back online. Guess I'll try that again.
Everything is looking ok on my end though.
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posthaste
join:2001-05-20
Champaign, IL | Just received the maintenance e-mail. Downtime for Champaign is scheduled for July 15. |
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IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL
| reply to IGGY
I think this maintenance broke something. I'm still seeing horrid results with real world downloads and when doing speed test. If this is considered helping the overall quality of the network. Please put things back they way they were. The network worked great for me before this supposedly helpful service work.
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INTENS1
Never Stop Trying
Premium,MVM
join:2002-04-21
Midwest
clubs:
edit:
July 14th, @07:29AM
| reply to IGGY
(Springfield IL) Here's mine IGGY - Not sure why, but I didn't receive the maintenance notice.
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IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL
| Ugghh - I hate you - lol. Just joking. I had to reboot and slap a few things around this morning - just to get online. I'll check the OOL ftp again later this morning. But testing a regular download and doing a speed test gave negative results this AM. My account looks properly registered with Insight. So that shouldn't be the cause. I've rebooted the modem a couple of times as well. Sometimes a reboot works the smog out - rarely - but on occasion the cob webs disappear with a reboot.
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WebbyIL
Premium
join:2002-12-22
Athens, IL | reply to IGGY
Here in Quincy, IL its hovered right around 3660/364 during the maint and afterwards |
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illini25
join:2002-01-19
Urbana, IL | reply to IGGY
I received mine a few days ago and scheduled maintenance for this coming Friday. Hope my speeds don't take a dive.  |
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adz133
join:2002-12-03 | reply to IGGY
I didn't receive the notice, and I'm downloading around 280KB/s - less than deluxe. |
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IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL
edit:
July 15th, @01:54PM
| My speeds are still in the toilet. I'm doing a blog post with details on this and a call I got yesterday. Either way this isn't acceptable. Everything ran perfectly fine until they started screwing around with things on the backend. I'm already unhappy I have to waste this coming Monday waiting for a technician to bring me the new DVR box. Which everyone else has been able to just swap out at their local office. Now for going on three days. I'm getting less bandwidth than I'm paying for. And yes I've confirmed this for three straight days with real world downloads at different times of the day. I'm not like everyone else and just relying on speed test sites.
But I know if I call the local office. It'll be - lets go through all the basic crap - reboot modem - stick thumb in nose - spin head around. Then I'll get the excuse of oh it's your router or you must be infected with spyware or a virus - um do you know who your talking to? I'd be more than aware if I got nailed with a nasty. Basically the blame would be upon the customer not the network. Which yes - in many cases the customer in fact can be blamed for the issue. But this isn't a very customer friendly way of handling service calls. And even though I'm more than aware that their are procedures to follow ( even though these seem to vary from city to city - even though everyone is supposed to be working for the same company ). Sometimes it's easier to just cut to the chase. Meaning ask the customer what they have tried and the results. Also making sure that all divisions of the company communicate would help. This way - those answering the phones on the front line - will in fact be clued in when the network is having problems.
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epsonliquid
join:2002-03-30
Louisville, KY | reply to IGGY
Iggy not to change the subject, but how did you pull that info off of your sb5100. I only know how to access it through the web interface and did doesn't show jack i.e. »192.168.100.1 |
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IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL
| DocsDiag - DOCSIS cable modem diagnostics
»www.google.com/search?hl=en&lr=&···gnostics
»iggy.gnomeblog.com/blog/_archive···303.html
I need to get the other Java version to get the diagnostic software I really like up and running again.
You won't be able to get an information from DocsDiag unless you have a certain password. It's been posted in this forum before - but I don't have time to go digging for it. IM me on this site if you want it.
Since Insight tightened things down a bit. The password is needed as far as I'm aware.
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zookrod
join:2002-07-12
Springfield, IL | reply to IGGY
Thank you Insight. No more dropped packets! Your maintenance is awesome. |
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zookrod
join:2002-07-12
Springfield, IL | reply to IGGY
Maybe just uninstall ZoneAlarm. Hmmmm |
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zookrod
join:2002-07-12
Springfield, IL | reply to IGGY
The Maintenance was cool. Insight did a great job. My conn used to drop packets. But Insight fixed that! No more dropped packets. |
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