Hilbe
join:2002-12-13
1 edit | reply to koam
Re: [SunRocket] SR Down-No outgoing calls
Is it back up now? Their website appears to be functioning better now...it was choking and not showing call records previously.
Now my calls from outside lines show up as missed calls. |
|
sdrum
join:2005-06-06
Bellevue, WA
| reply to mph300
As a marketing person by trade (not telecom), I find VOIP service levels interesting. The old Bell standard, as I recall, was 99.4% dialtone. I'll bet that number for VOIP is pretty close to 99%, and yet every service outage seems to produce real agitation. Makes you understand why adoption is still pretty low -- even in the face of 50% comparative cost savings. |
|
msw2
@adelphia.net | reply to Hilbe
now no dial tone for me... |
|
koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs:
 ·Shoreham Telephone
 ·ViaTalk
 ·surpasshosting
| reply to sdrum
I don't think anyone is overreacting to the outages just because it's VOIP. I never had outages with POTS unless there was a tree that took the lines down in a storm or something, which was a very rare and understandable occurance. With SunRocket, we have this full outage today, no Caller ID for many days, constant problems with voicemail software and voicemail notification. And I've only had the service for a few weeks.
SunRocket is giving me very bad service.
--
Danieli Consulting LLC, Strategy and Brandinghttp://kdanieli.com |
|
mph300
Two Thirds The Way There
join:2000-11-09
| reply to paulhaskew
said by paulhaskew  :Boy, some people... This is the first issue I have ever had with SunRocket in regards to actual service being down... Other than that mine has just been bandwith management issues all on my side... Don't jump ship just for a single problem... it happens to everyone... SBC has crappy phone service in Poway, CA where my office is located... We continually have issues with our POTS and DSL service... everything in the complex is new too... its crazy... Bottom line... Everyone has issues, it happens, its technology, don't bend to the incumbent Bells who have had over 100 years to get their technology to where its at... Uhh, this is not the first issue that most of us(the voip forum followers and SR customers) have had with SR service... everything worked fine for me too in the early stages before beginning the porting of my Sbc number over to SR. Since the porting order went in, SR service has been less than reliable!
--
It's all about the G's |
|
yitz98
join:2003-05-06
ISRAEL
| reply to mph300
SR website now says:
SunRocket is experiencing short interruptions in service in some areas. We apologize for the inconvenience.
Call logs are back on, and so is my voice light, but no dialtone  . |
|
sdrum
join:2005-06-06
Bellevue, WA | reply to koam
So, close to 100% service levels is worth paying twice as much to you. That's what makes a market. And probably why POTS service will be pretty safe for several more years at least. |
|
koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs:
·Shoreham Telephone
·ViaTalk
·surpasshosting
| reply to yitz98
I have dial tone but outbound calls do not complete correctly. Inbound calls ring on the phone, but the caller gets a message that the call could not be completed. When I pick up the inbound call, I get silence only. It's tottally f'd.
--
Danieli Consulting LLC, Strategy and Brandinghttp://kdanieli.com |
|
Hilbe
join:2002-12-13 | reply to mph300
You always can get the "base" POTS line and plug it into the "Life Line" port on the Gizmo. That'll give you the 100% uptime...
--
Hilbe
»www.sunrocketforum.com |
|
nicegirl
join:2001-09-06 | reply to mph300
down for me too...
HEY SUNROCKET!... DO YOUR MAINTENANCE AT 4AM!... NOT 4PM! |
|
phfuture
| reply to mph300
Dead as Paris Hilton's future! (Columbus, OH) |
|
gobhat
join:2002-12-05
Hightstown, NJ | reply to Hilbe
Same here, no dial tone or outgoing calls, incomgin iffy, works or not. This sucks, web site is down as well.
They better have a good explanation for this
gobhat |
|
priller
join:2000-10-20
Gainesville, VA
·voip.ms
·Callcentric
·Vonage
·callwithus
1 edit | reply to Hilbe
said by Hilbe :You always can get the "base" POTS line and plug it into the "Life Line" port on the Gizmo. That'll give you the 100% uptime... That's only working in the event of loss of power to the Gizmo.
The Gizmo does have the functionality to failover to POTS in the event of VoIP provider failure. However, SR has not implemented it in the Gizmo config. |
|
pudge44
join:2005-04-30
West Orange, NJ | reply to mph300
I noticed in recent days that a number of calls would ring busy before going through on the 2nd or 3rd try before today's complete outage. Has anyone else experienced that? |
|
michiguide
join:2005-05-24
Sterling Heights, MI
| said by pudge44 :I noticed in recent days that a number of calls would ring busy before going through on the 2nd or 3rd try before today's complete outage. Has anyone else experienced that? Sure have -- in my experience, the first time call reliability has been getting worse in recent days. |
|
msw2
@adelphia.net | reply to pudge44
also having the issue over the past few days with first time busy signal... |
|
SliderNC
Master Of Disaster
Premium
join:2002-12-12
Cornelius, NC
clubs:
·Windstream
| reply to michiguide
This is my first major outage as a SR customer. I just tried calling my line and it paused for about 30 seconds, then went to fast busy. I know they are using Global Crossings. Maybe it's a Global Crossing issue.
I just cancelled my DSL yesterday and will probably be porting over in the next few days or so.
So far, I am very happy with the service. Sound quality is great, features are as well. I really can't complain for $199. Hopefully they'll make it through the growing pains and become a top notch provider. So far, they're on the right track in my book.
BTW, down in Cornelius, NC.
--
Litre is French for give me some f***ing cola before I break vous f***ing lips.
My LiveJournal |
|
koam
Pink Pecker
Premium
join:2000-08-16
East Puddle
clubs:
·Shoreham Telephone
·ViaTalk
·surpasshosting
| reply to msw2
I had inbound call issues for the past week as well. I would call my home number from my cell phone or a friend's house phone and the recording would say "all circuits are busy now".
SR has not been working well for my whole first month.
--
Danieli Consulting LLC, Strategy and Brandinghttp://kdanieli.com |
|
mph300
Two Thirds The Way There
join:2000-11-09
| reply to SliderNC
said by SliderNC :This is my first major outage as a SR customer. I just tried calling my line and it paused for about 30 seconds, then went to fast busy. I know they are using Global Crossings. Maybe it's a Global Crossing issue. I just cancelled my DSL yesterday and will probably be porting over in the next few days or so. So far, I am very happy with the service. Sound quality is great, features are as well. I really can't complain for $199. Hopefully they'll make it through the growing pains and become a top notch provider. So far, they're on the right track in my book. BTW, down in Cornelius, NC. I agree with the growing pains statement and that is why I have stuck with SR over the past 6 weeks or so. But I will say that I had only minimal problems before issuing an order to port my number to SR. The real problems have occurred since the porting order. Don't know if that has anything to do with the issue or not. Either way, SR is becoming less reliable by the day....:(
--
It's all about the G's |
|
mph300
Two Thirds The Way There
join:2000-11-09 | reply to michiguide
I agree, You dial a number and dead air . Hang up and dial again and the call goes though most of the time.....
--
It's all about the G's |
|
