Derch
Premium
join:2004-10-16
Tulsa, OK | About Com"crap" Is it me or do they hate to train employees at Comcast? I was with them in DC, the packet loss was so bad I had to move up to DSL. | |
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lkjasglkj
@24.127.x.x | Re: About Com"crap" I'm going to get rid of Comcrap ASAP | |
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Maarvin
Premium
join:2005-04-11
Denver, CO
 ·Comcast
| Had the person who made that claim taken a few minutes to check on the Vonage web site, he would have found that Vonage was temporarily having difficulty with their systems at that time. It was clearly, announced that changes to your account were not possible at that time and the engineers were presently working on the problem.
This complaint was made by someone who simply didn't have the sense to go to the source and read! | |
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 | chesney09
Premium
join:2004-07-26
Redford, MI
clubs:
| Re: About Com"crap" The complaint is a valid and legit complaint. First, It isn't my problem that they are having "System Trouble" and it prohibits me cancelling my service. If they are having THAT kind of trouble, they have more issues than ANY of us are aware of. A billing system should have enough redundency to really not have any noticeable down time.
Second, has ANYONE ever noticed a billing issue that benefited the customer? Like being under charged? Or given free service due to "system Trouble"? I can think of a VERY select few over the years. And I have worked in Broadband and Telecom for the better part of 10 years.. From Network operations to Consulting and Auditing billing.
Telecom is TERRIBLE when it come to erroneous billing that benefits the carrier. | |
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| | claco
join:2002-09-29
Tallmadge, OH
1 edit | Re: About Com"crap" said by chesney09  :Second, has ANYONE ever noticed a billing issue that benefited the customer? Like being under charged? Or given free service due to "system Trouble"? Yeah, I'm one of them. I haven't paid for DSL service since last November when I renewed due do a problem that no one can find in the billing system. (Actually, I did overpay my bill a few times, but whats the point if it just offsets the next wrong bill?). Its been escalated to all the right people and departments without luck. After about 6 months, I was told not to bother calling any more; just enjoy it till it's fixed.
Of course there is the flip side. It took me two years and a letter froma lawyer to ditch an unlimited hour ISDN account from WorldCrapMCI that they started billing hourly on for no reason during their merger. Every month for a year we called in to get the bill corrected, and every month it came wrong again. We closed the acount paid in full, but they thought I still owned them the hourly rates. No wonder they went under. | |
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Zeb
Premium
join:2000-07-10
Lewisville, TX | When I ordered Flashcom DSL years ago, I was never charged for installation or the modem. I was charged for one month out of maybe six, before they went (bankrupt?) | |
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a
@qwest.net
| you expect the general public to actually read, comprehend & understand what they read, especially when it comes to computer's & the Internet, come on man, you know better than that, it's easier to call & complain or drive the highway's & let road rage take care of it. they're still trying to figure out what's more important, concentrating on the cell phone or driving the vehicle... | |
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J D McDorce
Premium
join:2001-12-29
Westland, MI
| said by Maarvin :Had the person who made that claim taken a few minutes to check on the Vonage web site, he would have found that Vonage was temporarily having difficulty with their systems at that time. It was clearly, announced that changes to your account were not possible at that time and the engineers were presently working on the problem. This complaint was made by someone who simply didn't have the sense to go to the source and read! I don't follow your logic. Vonage has no provision to cancel service via their site - you need to call in. What sense does it make to go poking around Vonage's site if the person's intent is to cancel service? | |
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a
@qwest.net
thumbs down from:
Andrew J
| it's not the employee's fault, they simply need a better class of customer. | |
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