GotNoRice
Internet Cynic
join:2001-12-04
Pleasant Hill, CA
| reply to DonLibes
Re: Comcast charges $.99 for checks?!
Yeah, their way of doing things seems to be to just defend whatever is on the bill by making up whatever on the fly excuse they can think of.
A few months ago I had an incident where my bill went from the normal $52.95 to like $65 or something. The first 3 times I called I got the run around ranging from people trying to say that "the prices can change locally, and that is why it's higher than the price listed on the site" to "That is the price for the new Gold Tier".
Finally I got someone that informed me that that was the charge for people who don't also subscribe to cable TV. Turns out that because we pay for our TV on my mom's credit card and may for the internet using my dad's credit card, they didn't show us as having both services and thus not eligible for the combo price... Same address, same last name, and they couldn't figure it out, and not to mention that it was billing that way just fine for about a year before they changed the bill.
I swear they do this shit on purpose. |
