JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
 ·LINGO
 ·Sprint Mobile Broa..
 ·surpasshosting
 ·Verizon FIOS
2 edits | reply to DonLibes
Re: Comcast charges $.99 for checks?!
Not only has the local government taken action, but the press is gaining interest too.
Speaking of the press... Don, did you see this note from cameron barr?
said by cameron barr in this BBR Comcast HSI Forum topic »[Connectivity] Montgomery County, MD - COMCAST = HORRIBLE
i'm a washington post reporter working on a story about comcast connectivity problems in montgomery county and elsewhere in the d.c. area. wld like to hear directly from Rob19, ssmduser, ForgotAccountInfo -- as well as others with recent experiences. email barrc@washpost.com or call 301-738-1554 soonest. thanks, cameron barr
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jbob
Reach Out and Touch Someone
Premium
join:2004-04-26
Little Rock, AR
 ·Comcast
 ·AT&T Southwest
| That link doesn't work. I tried to find the thread in question but couldn't but there are plenty other Maryland threads.
Bet that will get Comcast's attention. Nothing like negative press to get reults. The PRESS! Love em or hate em but sometimes they are useful. |
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JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs:
1 edit | The link is fixed now, thanks.
It's true there are a few MCMD trouble topics floating around, but I think cameron barr only posted in one of them. |
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jbob
Reach Out and Touch Someone
Premium
join:2004-04-26
Little Rock, AR
1 edit | Ok stupid me, I was searching the Comcast forums for that thread. lmao
There are plenty of threads on Comcasts own forum from users in the Maryland area.
But the link does work now. |
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JTRockville
Data Ho
Premium,MVM
join:2002-01-28
Rockville, MD
clubs: | Ok, I changed the verbiage so it explicitly refers to the BBR Comcast HSI Forum. |
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LeftofSanity
@208.17.x.x
| reply to DonLibes
Man, I guess I have been lucky with my Comcast experience. I have had Comcast in NJ, DE and PA with several locations in each state. I have never had any major issues. Maybe cable going out once or twice for a few hours. But CHSI has always been fine (of course I'm sure there were little outages here and there, but nothing that sticks in my mind) other then that DNS situation, TV has been fine and no billing errors other than when I moved one time and had to show them the return receipt to take off an unreturned equipment charge. |
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Maarvin
Premium
join:2005-04-11
Denver, CO
·Comcast
| reply to DonLibes
They also charge $3.50 for credit card payments made through the Comcast operator. It's free if you use the automated system, how generous of them, or if you pay online by credit card or check via routing and account numbers.
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Never let your sense of morals prevent you from doing what is right. |
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DonLibes
Premium,ExMod 2001
join:2003-01-19
| reply to DonLibes
I just filed an official complaint with the LFA. The complaint covers not only the misbehavior of the various Comcast employees but also asks for a redesign of the bills to avoid confusing terms like "adjustment", a systemwide audit to find other customers who have had rebates turned into charges, and if found to be common, an investigation into what is the reason for it. |
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Cabledude27
Premium
join:2001-12-23
Pennsville, NJ
| reply to DonLibes
Asking for a bruising but the web credit card option may not be fully operational in your area yet. I know when I log into my account from NJ I only have the option of paying one time payments via EFTS, there is a link for recurring payments but I have not attempted to see what that is all about. I dont deal with MD therefore cant be 100% certain and if I were I would personally guarantee you Don you wouldnt be experiencing this much difficulty over various minor and easy to rectify concerns. It is disheartening to me to hear of the difficulty you folks experience there.
As I am not, I can continue to offer my helpful insight and advise that if you would like to have your monthly bills paid automatically via credit/debit or via direct debit via your checking or savings most Comcast offices can and will setup you up for this option free of charge. You simply call them up and they send you the appropriate documentation to which you complete and mail back. In about 2 billing cycles you are good to go.
Not quite sure what confusion you are referring to in reference to the "adjustment" line item on your bill. Most credit systems I've dealt with you specifically select the appropriate credit designation and it appears as such on your bill, ie CHSI credit code produces the appropriate line item on your bill as "Comcast High Speed Internet adjustment".
Hope this helps.
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Your friendly neighborhood cabledude. |
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DonLibes
Premium,ExMod 2001
join:2003-01-19
1 edit | said by Cabledude27  :Asking for a bruising but the web credit card option may not be fully operational in your area yet. It doesn't matter because I can't even get to that step where it tells me the choice of available payment mechanisms. By the way, I left a message yesterday with the Public Affairs rep as he requested and he never returned my call during the hours he assured me he would be on duty. So at this point, given that I've gotten nowhere with the two CAEs, Billing, and now Public Affairs, I don't know what else to do but file yet another official complaint with the LFA.
... advise that if you would like to have your monthly bills paid automatically via credit/debit or via direct debit via your checking or savings most Comcast offices can and will setup you up for this option free of charge. You simply call them up and they send you the appropriate documentation to which you complete and mail back. In about 2 billing cycles you are good to go. Maybe in your area that makes sense, but in this area I would NEVER set up automatic billing with Comcast. Given their history of billing problems, handing them the keys to my wallet is just insane. In addition, I want to be notified in advance of any price increases so that I have the opportunity to shop for new service and drop their service (which I did with my TV service last year when they raised the price too high).
Not quite sure what confusion you are referring to in reference to the "adjustment" line item on your bill. Most credit systems I've dealt with you specifically select the appropriate credit designation and it appears as such on your bill, ie CHSI credit code produces the appropriate line item on your bill as "Comcast High Speed Internet adjustment". To recap, first the CAE and then the supervisor saw "Billing Adjustmnt" (sic) and were confused (read: wrong) over what it meant. I understand that customers are sometimes confused by the bills but when the bills are so impenetrable that even the Comcast reps are confused, that's ridiculous. (By the way, if you really want to see an impenetrable bill, I'd be happy to post last month's.)
My suggestion: Instead of "Billing Adjustmnt", have the line read "Credit for internet outage on May 1". |
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