said by Cabledude27 :

Asking for a bruising but the web credit card option may not be fully operational in your area yet.

... advise that if you would like to have your monthly bills paid automatically via credit/debit or via direct debit via your checking or savings most Comcast offices can and will setup you up for this option free of charge. You simply call them up and they send you the appropriate documentation to which you complete and mail back. In about 2 billing cycles you are good to go.

Not quite sure what confusion you are referring to in reference to the "adjustment" line item on your bill. Most credit systems I've dealt with you specifically select the appropriate credit designation and it appears as such on your bill, ie CHSI credit code produces the appropriate line item on your bill as "Comcast High Speed Internet adjustment".

At this time we are experiencing a system issue that is preventing us from adding your account number to your User Profile. If you have recently received a new account number, please try again shortly, as we may be updating our records with these new accounts.

Unfortunately, some issues cannot be properly diagnosed or resolved through e-mail communication, and need a more free flowing dialogue to work through. We request that you call our Customer Call Center at 1-800-COMCAST so that we may thoroughly troubleshoot your situation, to assist you in resolving this issue. We appreciate your patience and understanding, and look forward to being able to properly assist you on the telephone. We apologize for any inconvenience.

said by Fobulous :

I'm in Plano,Texas (my profile says that too) it's the Comcat's Dallas/Ft. Worth Market.

said by AnnaS8 :

Where are you guys that can pay by Credit Card on the website? On my Comcast account at comcast.com it only gives me the option to pay by electronic check either reoccurring or one time. I have to call to pay by credit card. Unless it is something new on the site that I missed. I would much rather just put it on my card on the site then having to call them.

Oh I forgot to say about the 99 cent charge for checks...With your bill every month you get that little booklet thing and I believe by law they must put any and all charges to the customer in there. Take a look at the fine print.

said by Cabledude27 :

Again Don, once they had this "fact" in thier heads they didnt want to see beyond it. In effect there has been a charge for check by phone for at least the last 4 years. I'd chalk this up to being overly confident for the wrong thing. We're beating a dead horse here. They were wrong you were right, there was no check fee assessed to you, you were inadvertently provided the wrong information which was then corrected, albeit, it took longer than needed to accurately address your concern.

Trust me part of my previous responsibilities was to provide quality assurance in reference to the calls received by customer service, although it did happen (absolutely incorrect information purposely provided to a customer) it didnt happen often based on my personal reviews, when it did it was addressed quickly and efficiently.