MSauk
MSauk
Premium
join:2002-01-17
Sandy, UT
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| ok this sucks, DVR goes capoot after 1 month
Well after just over a month my DVR has stopped working. I have tried unplugging and what not and still nothing. And here is the sucking thing, I will not have anyone out TILL the 8th! lol That too me is unbelievable. 5 days to get a tech out to get a box, maybe it is time to hire some more people. It should NOT take 5 days to get a tech out to your place to replace a box. Either hire more, or give the front desk people DVR's to decrease the load. Really not to happy about this situation. I have asked for a refund for these 5 days, and was told I would get one. I am happy about that, but for it to take that long is just not right. |
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Klownin3468
Premium
join:2004-09-06
Cicero, IN | What is the serial numbers on the bottom of the box?
I know they had a rash of them go bad, IE 1411...... Thru 1423...... Thats what was posted on the Motorola website anyway..
But i do Agree 5 days is too long for a box swap |
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MADx
join:2005-05-25
Richmond, IN
1 edit | reply to MSauk
I am on my third box, the last two just stop working and I had
to wait a week to get another box. I wish Insight would stop treating the customer like idiots, and let the customer install their own box, it doesn't take a genius to install a box. |
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MSauk
MSauk
Premium
join:2002-01-17
Sandy, UT | reply to MSauk
not sure where to look klownin, or where those serial numbers are. What do they look like and I can post away.
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InsightBB = Monopoly
TheSauk.com |
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Klownin3468
Premium
join:2004-09-06
Cicero, IN | under the box little white stickers
IE... GI1416HA1756 |
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MSauk
MSauk
Premium
join:2002-01-17
Sandy, UT | reply to MSauk
GI1418TD0554 |
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Shack
join:2002-01-17
Bloomington, IN
·Insight Communicat..
| I was able to pick my DVR up in the office, I don't see why they would not let you go in and swap it. I am having some problems with mine, on the HD channels periodically I get a blue line down the Left hand side about where the 4:3 letter boxing would be if it was not wide screen format. Power down and up and gone, comes back again in a day or 2. I am going to hold out swapping until I know Bloomington has the dual tuner boxes and swap then. |
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Klownin3468
Premium
join:2004-09-06
Cicero, IN | reply to MSauk
That's a bad Box, Those were recalled by Motorola, because they were not powering on. They would just shut off and not do anything |
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MSauk
MSauk
Premium
join:2002-01-17
Sandy, UT | reply to MSauk
yea that was what mine was doing. Insight couldnt tell me this or come and get it since there was a recall? lol oh well
--
InsightBB = Monopoly
TheSauk.com |
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tirebiter
join:2002-02-16
Champaign, IL | reply to MSauk
I also see the 4:3 line occasionally especially if I am switching from screenmode to screenmode and especially in and out of the On-Demand screen. |
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adz133
join:2002-12-03 | reply to MSauk
... and this is why I run my own PVR system. The cable company can't auto-expire my recordings, or screw me with hardware.  |
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Klownin3468
Premium
join:2004-09-06
Cicero, IN | reply to MSauk
Ahhh thats just one more reason to get the 6412..... I would call them if i were you and tell them you are gonna disco if it isnt fixed today...........because your cable is not working thus you should not pay for it |
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briantrue
join:2002-04-04
Knightstown, IN
| reply to MSauk
I have a fix for the blue bar on the left side of the screen. Go in to your settings and adjust the screen position. When you go in to a menu like the On Demand system it's only in 4:3 mode. Move the position over to the left more so it's just a little past where the line appear and it won't do it anymore. That fixed it for me. I was getting it everytime I'd come out of the On Demand screen. |
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Klownin3468
Premium
join:2004-09-06
Cicero, IN | It started doing that when they down loaded the new guide |
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Shack
join:2002-01-17
Bloomington, IN
·Insight Communicat..
| quote:
... and this is why I run my own PVR system. The cable company can't auto-expire my recordings, or screw me with hardware.
I run one also, but I do like to record my HD content as well and it is the only set top box that does HDTV so it does not make a difference.
quote:
I have a fix for the blue bar on the left side of the screen. Go in to your settings and adjust the screen position. When you go in to a menu like the On Demand system it's only in 4:3 mode. Move the position over to the left more so it's just a little past where the line appear and it won't do it anymore. That fixed it for me. I was getting it everytime I'd come out of the On Demand screen.
Thanks for the tip will give that a try. Since it goes away for me with a quick power down and up it has not bothered me enough to complain, until I can get teh 6412. |
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