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Forums » Industry Forums » Wireless Service Providers » What do you do on a average day running your WISP?
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Off Topic:Internet Gameing »
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IntraLink
Premium,MVM
join:2002-08-14
Utah Valley

reply to canuk wisp
Re: What do you do on a average day running your WISP?

After three years of operation as a WISP we've come a long ways to automating and stabilizing our network.

I deal mostly with things that break now including customers equipment that is not our responsibility, but that prevents then from connecting to the internet.

It's still nearly impossible to convince a customer that it's not our job to fix their crappy old Windows 98SE install that is loaded with spyware and viruses for free.


John Galt
Forward, March
Premium
join:2004-09-30
Happy Camp
·CenturyLink

said by IntraLink See Profile:

It's still nearly impossible to convince a customer that it's not our job to fix their crappy old Windows 98SE install that is loaded with spyware and viruses for free.
Isn't this spelled out when your customers subscribe...??
--
A is A


IntraLink
Premium,MVM
join:2002-08-14
Utah Valley
In a perfect world, yes, the customer would be well aware of all 6 pages of our Terms of Service.

We seem to lose sales after about the first half of page one though
Forums » Industry Forums » Wireless Service ProvidersOff Topic:Internet Gameing »
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