radarman
join:2005-06-01
Odenton, MD
| reply to Rob
Re: Installing 3rd party firmware voids the warren
Just out of curiosity, how did the fact that you were using 3rd party firmware come up? Did they ask?
Either way, if you see odd stuff - always revert back to the original FW *BEFORE* calling tech support. Half the time, it clears up the problem - and if it doesn't, then you get to send the device back. Blowing your warranty over firmware is kind of dumb, especially if you can reflash the original FW.
Although it is possible that remnants of the bad FW might still be in the flash, I suspect they don't troubleshoot returned devices. It would cost too much - unless they start seeing a lot of identical faults. I rather suspect they trash them as soon as the get in the door. The return policy is just to make sure you don't end up selling "free" routers to your buddies. |
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Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
 ·Comcast
| said by radarman  :Just out of curiosity, how did the fact that you were using 3rd party firmware come up? Did they ask? I told him that I have a feeling my router reboots on it's own about 5-10 times a hour. He questioned that and said it was impossible and that he didn't suspect nothing was wrong with the router, that it was my computer. I told him that the uptime was resetting (I thought the linksys firmware had uptime too  ) and he asked me how I knew that. And I said because I tried the HyperWRT to test it out. And he said "brb" and came back with that message.
So I flashed back the firmware, waited a few days and recontacted them.
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lgkahn
Premium
join:2005-02-15
Londonderry, NH | the biggest feature I need on the pre n linksys router is WDS support.. currently none of the pre n routers have wds support and i have a routers downstairs with a switch behind it and 3 tivos on it. |
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