rx7freak
join:2004-09-21
Tulsa, OK
| I work at a Sprint Vendor site
Yes, the customer service sucks.
No, the tech support doesnt suck as bad.
Yes, we're undertrained
Yes we ask for training.
No, they wont provide it for us.
Yes, its overpriced. $.01 a KB if you go over your data plan? Thats highway robbery
Sprint doesnt have any EVDO phones. We just have aircards right now.
I hate stupid people who have more phone than they have brains. Some tards with Windows Pocket PCs dont have the brains to operate the simplest Nokia.
Oh, and now we can get written up for "slang" if we call a cellular phone a "cellular phone." The highest thought processes arent at the top of the company, thats for sure. | |
vannyx
Premium
join:2003-07-07
Bronx, NY
| Sprint Customer service is ok, it could be alot better but it isnt. It total Sucks when you get someone in idea or stupid rep.
Sprint Tech Support absalutely wonderful , the hardest part is getting to them digging through the menu or saying the right words to convince claire(sprint viritual assitant)to connect you.
Sprint Coverage , it cant top verizon, verizon has the best coverage out there but its 1000 times better than nextel(sprintel in a few months) 100 times better than cingular(even with more bars in more places) and still is better than tmobile.
Data Service 15 bucks a month for unlimited data on my ppc 6600 priceless, if i need to 40 bucks extra and i can use my ppc 6600 as a evdo (when they launch it) modem for my laptop. Tmobile sidekick sucks compared to my phone and wanted 20 bucks for unlimited data (limited by the sidekick).
Sprint fair and flexible plan is the best ive seen in a long time for people who have light and heavy usage as the months change.
Overall i think sprint is a great phone company , they get low marks for their customer service but alot of the time you dont even have to call customer service.
(all this has been my personal experience dealing with sprint/verizon/nextel/cingular/tmobile.) | |
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