Derch
Premium
join:2004-10-16
Tulsa, OK | One heck of a story...
Great story to hear about. But it's sad that bad customer service is universal now. |
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WizardyFive
@147.134.x.x | Of course bad customer service is universal. The flaw is in the entire role of customer service itself. Everyone who would be the absolute best at customer service or tech support are able to get better jobs. |
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wraith h
join:2003-06-27
Alvarado, TX
clubs: | reply to Derch
this guy is my new Hero |
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Rickez
Goinginsane
join:2000-09-02
Three Rivers, MA | reply to Derch
haha, Great story! |
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Spudge_Boy
join:2004-09-17
Orange, CA
| reply to WizardyFive
You hit it on the head right there. It is so simple, I am not sure why people don't understand.
Anybody in tech support is there, only until the have enough skill to go into product management or something like that. So, you have a bunch of people that are fresh out of school (read book knowledge) or just got certified (read test knowledge) trying to solve problems for people that don't know what they are doing. When that person finally does get enough real world knowledge, they go get a better job.
And so, the wheel keeps turning. |
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JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC | The reason that the turnover is so high is that most companies only pay change. If you're talking about the wait times on hold that has nothing to do with the people working in c/s that's the company not hiring enough people |
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