ronharmer
join:2002-07-19
Oakland, CA
| reply to en102
Re: New pricing for new customers only ?
I'm with you on this, As a rule I don't support companies that work this way. As a current customer you should get the same terms as a new customer, as long as your willing to start a new contract. This is a terrible business practice that basically takes advantage of the very customers keeping the business going. I switched to cable from Dish for this very reason. As soon as my DSLX contract is up I'll probably dump them too. After all they don't appreciate my business, or they wouldn't be offering new customers faster service for less than I'm/we're paying. People really should make an effort not to support companies that have these types of policies. If enough people stand up, the nonsense might stop. Basically all the current customers are subsidizing the new customer's great rate. What a way for DSLX to thank you for choosing them over all it's competitors. Thank you DSLX! |
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blacksurfer
join:2002-07-14
Sherman Oaks, CA
edit:
June 9th, @09:36AM
| You have to look at DSLextreme position also. They're in business to make money. If their contract with SBC say they can't re-rate because they're paying a fixed amount based on the rates when we joined, then they would lose money if they give us the new promo price. One compromise would be to keep current customers happy, who visit this board, by giving them the new rate, since 99.9% of their customers won't call in for a re-rate.
BS |
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The Way Out
join:2003-01-20 | I disagree. Losing money on any customer is always a bad call. |
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