shancock
join:2005-05-26
Noblesville, IN
2 edits | [Line Quality] Connection problems
I am looking for some help. My internet connection seems to drop a few times a day, however the Cable Modem lights don't indicate a connection lose. When making a Vonage call, my call will disconnect. Also when using remote desktop to my work computer, I will get disconnected and have to reconnect (a major pain).
I have had the cable company come out and look at it a couple of times but no luck so far. It would seem it might be a problem on my end with my router or computer but I experience the same problem with a different router and different computer.
Here is my modem info:
Downstream Value
Frequency 555000000 Hz Locked
Signal to Noise Ratio 35 dB
Power Level -9 dB
Upstream Value
Channel ID 3
Frequency 22992000 Hz Ranged
Power Level 54 dBmV
Any advice would be appreciated! |
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tlking98
join:2001-02-27
Fishers, IN
| Insight broadband has been very slow in Noblesville for the past 2 months. Tech Support said the node is running at 100% during peak hours (6pm-12am). They said it will take time for them to divide the node to eliminate the problem. The maintenance the other night has done nothing for the speeds. DSL is looking better and better by the day.... |
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Joe Momma
@insightBB.com
| reply to shancock
the problem is odd.
lights on modem indicate no loss of cable modem sync
you've used different router and pc.
here are my suggestions
you've mentioned that you have vonage. If the vonage box is in line between the modem and router, i would suspect it.
If the vonage box is in line between the router and pc, I'd suspect it.
If the set up is cable modem-->router---then one line to pc and other to vonage.... I would stop suspecting the vonage box, it shouldn't be able to interfere if connected this way.
The other possibility is that your ethernet cord(s) are going bad (bad connections, etc)... OR that the ethernet port coming out of your modem is bad.
Hope these suggestions help you narrow it down.
-J |
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bobandan
join:2003-01-12
Albany, OR | reply to shancock
Insight has been crappy for a couple days and I get drop outs
and time outs as lot....
just 20 miles down the road, Comcast has no such problems... |
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OverBurn
join:2004-02-21
Greenwood, IN
| reply to shancock
I have no idea what these numbers mean. Do they look OK?
Modem Satus:
RF Parameters
Downstream
Freq/Power: 555.000 MHz -2 dBmV
Signal to Noise Ratio: 32 dB
Modulation QAM64
------------------------------------------------------------
Upstream
Freq/Power: 26.480 MHz 52 dBmV
Upstream Data Rate 5.120 Mbits/sec
Modulation QPSK
|
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Klownin3468
Premium
join:2004-09-06
Cicero, IN | signal to noise should be higher then 25 although i like it to be atleast 30
and your power level should be between 40 and 50 but 52 is fine.... 60 is max-ed out
So it all looks good from what i can tell |
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OverBurn
join:2004-02-21
Greenwood, IN
1 edit | reply to shancock
Thanks, Klownin3468 |
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joe momma
@insightBB.com
| reply to shancock
upstream between 40 and 50... makes no difference.. between 35 and 55 will give you the same connection as 40 and 50... it will go offline below 24 or a above 60.. the 30-55 range is to make sure that you have a little room for slight variations in the amplifiers due to temperature change, etc.
I'd suspect your router, or the vonage box... just an edumacated guess. it really looks like its on your side. If the modem lights show that its online, the modem is online. If it were a line quality issue, if the noise was bad enough to disconnect you from vonage or your vcn software, the modem would be blinking/ranging away. |
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pylor
join:2005-06-10
Springfield, IL
| reply to shancock
I'm alos aving problems, though I live in Springfield, IL, I keep getting disconnected and I'm losing 1 out of 20 packets, these stats seem a little low to me.
Downstream Value
Frequency 597000000 Hz Locked
Signal to Noise Ratio 28 dB
Power Level -19 dB
Upstream Value
Channel ID 6
Frequency 31984000 Hz Ranged
Power Level 58 dBmV |
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Klownin3468
Premium
join:2004-09-06
Cicero, IN | Power Level of 58 is high the max is 60 that the modem will opperate at.
And downstream -19 is too low |
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