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rizzo2dial
Premium
join:2004-08-05
| Re: SUNROCKET can't be profitable at $16.58 per month said by georgepan  :They port existing phone lines over to their service at no additional cost. Most others either don't offer line porting or charge extra for it. I agree w/ pretty much everything you wrote except for the above. Which VoIP is dumb enough to charge for LNP?!
There is one potential risk to all who've signed up for the $199 plan:
If SR decides to end that plan (for new subscribers), and a little over 2 months thereafter they go out of business (or bankrupt), if they can't afford to provide pro-rated refunds, all remaining pre-paid dollars are pretty much lost to the consumers.
Why? CC companies only allow you to dispute charges up to 60 days old. That's why I qualified the above w/ SR waiting a little over 2 months. The chargeback window for even the most recent $199 customer would be closed.
The above is unlikely; however, playing devil's advocate points out at least one potential way the consumer can get screwed on the $199 deal.
I tend to agree w/ the idea that the $199 plan is SR's way of promoting their service w/o spending additional advertising dollars. After all, one of the most effective ways to generate business is from WORD OF MOUTH, presumably by satisfied customers.
Perhaps SR will operate this way for 1-2 years, generate a huge & loyal customer base, wait for enough competitors to fold, and then raise rates to the point where they can make some money (but w/o gouging the consumer).
Perhaps SR's parent company is using SR as a means to write off SRs losses against other profitable segments.
Only time will tell what will become of SR (and all the other VoIPs).
Rizzo | |
|  rabkin
join:2005-05-21
Brooklyn, NY
| Re: SUNROCKET can't be profitable at $16.58 per month said by georgepan :Perhaps SR will operate this way for 1-2 years, generate a huge & loyal customer base, wait for enough competitors to fold, and then raise rates to the point where they can make some money (but w/o gouging the consumer). All this depends on whether or not SR can generate this loyalty. So far, I've reluctantly hung on through some really poor customer service experiences and numerous outages just hoping it will get better. Anyone have some words of encouragement for me? | |
| | | | GTFan
join:2004-12-03 | rabkin sez: Anyone have some words of encouragement for me?
It's cheap and it has a lot of features, but it might not be there when you want to use it. Does that help? | |
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