Unregistered user
@cofs.net
| reply to Doctor Olds
Re: No support?
While I don't need support to help me do things on my end, suppose the Internet connection starts doing something it isn't supposed to, like dropping packets, having high latency, etc. Or suppose their DNS servers (if they have them) go down. I want to be able to call in and tell them and have them look into it and fix it. Or suppose someone starts a DoS attack against their network. Again, if I discover it, I need them to take countermeasures.
As for the no sync problem discussion, ever try to talk to a telco when you're getting DSL from another ISP over their lines? Often times, they'll tell you to call your ISP and have them call the telco. Basically, if you aren't their direct customer, they often don't want to talk to you. |
Skippy25
join:2000-09-13
Hazelwood, MO
1 edit | Come on People.....
They obviously have support for all the misc. stuff some of you keep mentioning. They arent going to support your email, newsgroups, or whatever else you want. They are simply going to give you a line and support it IF it is something on their end.
Just as the quote above states, if you dont have 3 green lights it is the telco's problem and they can't help you. If you do have 3 green lights and are having problems with the lines then call as it is probably something on their end and they will support that. Just don't call because you cant get one of you applications to work because that isnt their issue. |
