vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
| reply to Doctor Olds
Re: No support?
said by Doctor Olds  :said by vpoko :I disagree with no support. It ain't for you then.  No harm/no foul. They want a different customer. I however would love it. I think you misunderstand. There needs to be tech support because sometimes the problem is on the ISP's end. If I'm not able to establish sync I need to talk to someone. If I wasn't able to configure MY end of the connection I wouldn't be the customer they're looking for, but they need someone accessible to their customers in case there is a bona fide issue that needs resolution. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| I think I understood you just fine.
»www.flex.com/adsl/trouble.html
quote:
3. Make sure your ADSL Modem has THREE GREEN lites ON.
If you do not have all the appropriate LED all lit up correctly with the proper colors, then you need to work with Verizon on this. The ADSL help number is 1-888-977-0770. Since Verizon is now shipping out ADSL installation kits directly to the customer, you are responsible to install the splitters yourself. If you can not do it, Verizon can send over a tech to do it at $80.
DO NOT CALL FLEXNET IF YOU DO NOT HAVE THREE GREEN LITES ON YOUR ADSL MODEM!
This indicates a Verizon problem and FLEXNET can do nothing about it. So don't bother FlexNet unless you have THREE GREEN LITES and your ADSL is not working.
If you do not understand this, re-read this paragraph ten more times.
Regards,
Doctor Olds
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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Unregistered user
@cofs.net
| While I don't need support to help me do things on my end, suppose the Internet connection starts doing something it isn't supposed to, like dropping packets, having high latency, etc. Or suppose their DNS servers (if they have them) go down. I want to be able to call in and tell them and have them look into it and fix it. Or suppose someone starts a DoS attack against their network. Again, if I discover it, I need them to take countermeasures.
As for the no sync problem discussion, ever try to talk to a telco when you're getting DSL from another ISP over their lines? Often times, they'll tell you to call your ISP and have them call the telco. Basically, if you aren't their direct customer, they often don't want to talk to you. |
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Skippy25
join:2000-09-13
Hazelwood, MO
1 edit | Come on People.....
They obviously have support for all the misc. stuff some of you keep mentioning. They arent going to support your email, newsgroups, or whatever else you want. They are simply going to give you a line and support it IF it is something on their end.
Just as the quote above states, if you dont have 3 green lights it is the telco's problem and they can't help you. If you do have 3 green lights and are having problems with the lines then call as it is probably something on their end and they will support that. Just don't call because you cant get one of you applications to work because that isnt their issue. |
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vpoko
Premium
join:2003-07-03
Jamaica Plain, MA
| reply to Doctor Olds
Re: No support?
This would work if Verizon would speak with you, but they'll likely tell you to contact your ISP, who will in turn need to contact Verizon. Any company needs to make sure their service works as advertised, and needs a mechanism to repair problems that are THEIR FAULT. No questions, ifs, or buts about it. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
2 edits | said by vpoko :This would work if Verizon would speak with you, Obviously it does work that way in Hawaii. The question is, why is the mainland different?
Regards,
Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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