Greg_Z
Premium
join:2001-08-08
Springfield, IL
 ·Comcast
| Love this comment from so called Spokesperson
A spokeswoman for Vonage said her heart goes out to the family. She said the basic 911 service does work, but admits it needs work.
"We do expect to have a solution in place that allows people to call 911 and get their phone number and their location displayed on the dispatcher's screen before the end of the year," said Brooke Schulz.
Sorry to say, but VOIP is still not live for Primetime, and using it in a real world situation to Beta Test their mistakes is their first mistake.
Until regulation happens, and companies like Vonage wake up from their mistakes, the blame will have to be laid somewhere.
--
One man's customer loyalty is another man's misguided arrogance. |
|
Goober
Premium
join:2000-12-17
Naperville, IL
·Comcast
·WOW Internet and C..
| said by Greg_Z  :A spokeswoman for Vonage said her heart goes out to the family. She said the basic 911 service does work, but admits it needs work.
"We do expect to have a solution in place that allows people to call 911 and get their phone number and their location displayed on the dispatcher's screen before the end of the year," said Brooke Schulz.Sorry to say, but VOIP is still not live for Primetime, and using it in a real world situation to Beta Test their mistakes is their first mistake. Until regulation happens, and companies like Vonage wake up from their mistakes, the blame will have to be laid somewhere. Although I think that Vonage has liability here, because their 911 disclaimers aren't strong enough, I think it was wrong of the paper to categorize the Vonage spokesperson's comments like that of an admission.
Clearly from the aricle, the spokesperson was not admitting anything. She was merely stating that they are working on a more robust solution. In tort law, you can't assert that the accused making improvements or fixes is an indication of liability. The news agency is clearly trying to push its own opinion here.
All that being said, Vonage meeds to make their 911 disclaimers more clear (as I said in the other "sue Vonage" thread). |
|
calvoiper
join:2003-03-31
Belvedere Tiburon, CA
| Additionally, we must be careful not to adopt as a national standard the belief that a product must be "idiot proof" before being sold. To the extent that we do adopt this standard, we are limiting our efficiency on a national basis to whatever a nation of idiots could achieve.
The efforts of the trial lawyers to "idiot proof" ladders have vastly increased the cost of ladders in the US today. Additionally, have you purchased an extension cord lately? The last one I bought had 4 separate warning tags attached, covering over a foot of the cord--all saying essentially the same thing, "Don't be an idiot and try to run an air conditioner, blow dryer, microwave, and toaster all at the same time over this lightweight cord."
Regardless of how anyone thinks Vonage's warnings/disclaimers could be improved, the service is already much more "idiot proof" than any automobile sold today.
calvoiper
--
VoIP--the death knell of remaining voice monopolies! |
|
batageek
Slave To The Duopoly
Premium
join:2003-01-25
| said by calvoiper :Additionally, we must be careful not to adopt as a national standard the belief that a product must be "idiot proof" before being sold. To the extent that we do adopt this standard, we are limiting our efficiency on a national basis to whatever a nation of idiots could achieve. AMEN!
"I'm Larry and this is my brother Darryl, and my other brother Darryl." »bessiebee.com/Trivia/990502.wav
--
»www.tricitybroadband.com |
|
