dispatcher21
join:2004-01-22
united state
| reply to BosstonesOwn
Re: Sterilize and Jail the Parents...
Only a different call center if 911 and non emergecny are handled by different centers. I work for a dispatch center that handles all calls, emergency and non emergency. So in this case, we would get it no matter what. Granted, if the non emergency line and 911 rings at the same time, the 911 gets priority, but the dispatcher should still answer the non emergency line to make sure they indeed dont have an emergency after the 911 call is done with or at least stablized. And I wouldnt trust a cell phone for 911. Depending on where you are, and other factors, you could reach a PSAP that is not even close to where you are. Not only that but depending on the cell providers network conditions or tower problems, sometimes we cant understand you because of the call dropping or severe static, and if you cant tell us where you are, we cant help you. Now yes phase 2 wireless with lat/long is out there but very few PSAP's have been upgraded to use this. Not only do we need a phase 2 compliant phone system, but also a phase 2 CAD system and a mapping program, all of this is big bucks. We use Positron Power 911 for 5 consoles and that was over $150,000.00. The CAD cost over $250,000.00 (for initial cost, I believe upgrade to phase 2 was a lot cheaper) and mapping was over $35,000.00. As you can see, not many agencies will have the money to upgrade. Add to this the fact that cell companies are not even close to having even 80% success rate with phase 2 info and cell phones start to look as bad as VoIP. The safest bet is a landline period. |
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