radiodead
@res.rr
|  reply to garagerock
E-911 works but...
What I'm pissed about is that I can't receive local calls on my Vonage line
I've had the service for six monts and it's been a total runaround - they say that everything is ok and it must be BellSouth - I call BellSouth and they have no incentive to open a case (actually the say they "can't" since I'm not a customer) - so I have a BellSouth customer friend of mine open a call and they too say everything is ok and it must be Vonage - etc
This was all after I was sick of dealing with customer service - an hour on hold every time - they led me on for months that my number transfer (which should take 20 days) was still "processing" - I finally called BellSouth and they said it was not going to happen because I had cancelled my account with them - duh! - I was so fed up with customer service that I finally emailed anybody I could find at Vonage - CEO, VPs... - and they escalated my case...
Sorry to go on so - but don't expect much from those guys - and the "standard" VOIP equipment they make you buy is degraded so it only works with Vonage ( »sipphone.com/legal/ ) - and yes my shit's still broken - local incoming calls don't work - Vonage finally contacted BellSouth on my behalf - opening case Paetec 426-127 - and nothing but finger pointing from both BellSouth and Vonage resulted
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