radiodead
@res.rr
|  reply to garagerock
E-911 works but...
What I'm pissed about is that I can't receive local calls on my Vonage line
I've had the service for six monts and it's been a total runaround - they say that everything is ok and it must be BellSouth - I call BellSouth and they have no incentive to open a case (actually the say they "can't" since I'm not a customer) - so I have a BellSouth customer friend of mine open a call and they too say everything is ok and it must be Vonage - etc
This was all after I was sick of dealing with customer service - an hour on hold every time - they led me on for months that my number transfer (which should take 20 days) was still "processing" - I finally called BellSouth and they said it was not going to happen because I had cancelled my account with them - duh! - I was so fed up with customer service that I finally emailed anybody I could find at Vonage - CEO, VPs... - and they escalated my case...
Sorry to go on so - but don't expect much from those guys - and the "standard" VOIP equipment they make you buy is degraded so it only works with Vonage ( »sipphone.com/legal/ ) - and yes my shit's still broken - local incoming calls don't work - Vonage finally contacted BellSouth on my behalf - opening case Paetec 426-127 - and nothing but finger pointing from both BellSouth and Vonage resulted
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garagerock
Premium
join:2002-06-14
Louisville, KY | reply to Pz_
Re: I just used it last month...
thanks. it was a minor emergency and no one was hurt...the fire dept. came within 4 minutes of my call.
not sure about Phoenix, but in Louisville it works fine. |
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fartness
Computersoc Dot Com
Premium
join:2003-03-25
Look Outside
clubs: | reply to garagerock
I just saw on the Today show that it was busy when a person called it in Phoenix. |
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Thaler
Premium
join:2004-02-02
Encino, CA | reply to EdibleTarget
Oh...I thought you were hoping nobody got hurt by his RTFM...lol.  |
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EdibleTarget
Real Gamers Dont Use Consoles
join:2004-12-02
Lowell, MA | reply to Thaler
well normally when you call 911, something is wrong... |
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renguy
@dslextreme.com
| reply to packetscan
::begin sarcasm:: Tsk tsk. You expected people to take responsibility for their actions and ::gasp:: read the instructions? What planet are you from? Here we don't take any personal responsibility, we expect the government to take care of everything, for free, and it is always somebody elses fault when something goes wrong.
"I'm sorry Mr. Government, I built my house on the edge of a cliff overlooking the ocean and it slid into the ocean when part of the cliff erroded, I'm poor and need your help to rebuild my house so it can get washed away again next year. I have insurance but I don't want to use it because my rates will go up and don't tell me not build my house on the edge of a cliff, this is a free country!"
::end sarcasm:: |
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packetscan
Premium
join:2004-10-19
Bridgeport, CT
clubs:
 ·Optimum Online
| reply to garagerock
I'm with you m8..
Illiteracy or incompetence is not a Vonage problem.
This is the Second Time I've seen it this week where a state is going after a company because people couldn't be bothered to read the documentation..
This is Ridiculous |
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Thaler
Premium
join:2004-02-02
Encino, CA
| reply to Pz_
said by Pz_  :said by garagerock :But yes, I read the instructions and activated 911 right after the service was activated. Funny how reading helps so much. Sorry to hear your had to use it. (hope everyone is okay) Didn't know reading was that risky of a magical feat. o_O |
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Pz_
join:2001-03-31
Brownsburg, IN
clubs: | reply to garagerock
Sorry to hear your had to use it. (hope everyone is okay)
Nice to see someone proving that it works though. |
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garagerock
Premium
join:2002-06-14
Louisville, KY | And it worked fine. What's all the fuss about?
But yes, I read the instructions and activated 911 right after the service was activated. Funny how reading helps so much. |
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