 bcerhart Premium join:2004-07-29 Brea, CA
| Port abuse is BS!
I've never received an abuse email from Insight, although I probably produce 5GB in traffic each day. The guy I work with received an email from Insight because he had ports 25 and 80 open. They said the reason was because of the bandwidth usage. First the bandwidth usage is a bunch of crap because renting an on-demand movie with digital cable uses a lot more bandwidth than the average internet user. I'm guessing the guy I work with uses less than 2 MB of bandwidth a day. Second just having open ports doesn't mean that you're running a business server. Third after exploring their network Insight should be more concerned with assigning local IPs on their network that is accessible to everyone.. 10.*.*.*
If you do a port scan you'll find that you can actually access other people's cable modem's web pages, giving you their MAC addresses etc. If you clone their MAC from your router then you'll most likely kick them offline. Plus do a port scan on the WAN IP range and you'll find several routers with port 8080 open, which still are set to the default username and password.
Insight isn't the worst company, but after dealing with them about another abuse issue over the phone it makes me realize how much they could improve. I recently called to upgrade to the Plus service, and I had 3 representatives tell me that it was no longer available and they only have one speed option. Finally I was able to get someone to upgrade my service, but the price/speed difference is definitely not worth it. When are they going to get their priorities straight? |
|
  dwhayden
join:2000-12-23 Greenwood, IN
| I woudnt worry about it. My guess is Insight is only doing this to inform you that you may be infected with a Worm or some backdoor server application. Theyre probably sending the emails out, so youd be aware it. It doesnt make sense that they are doing this to try and terminate the thousands of people running small personal servers. Theyd loose too much money by doing that. If that was their goal, they just simple block all the well known server ports, and be done with it. Theyd loose a whole lot less people by just blocking the ports than terminating everybody. |
|
  Ghost2501
@insightBB.com
| reply to bcerhart I don't recall us being allowed to run a small personal server. Besides you can always get a cheap web host for five bucks a month, so why risk running something that is against the agreement? I don't like the idea of blocking ports because that would affect me, and I'm not the one refusing to shut down his server. I think they already block Windoze network file ports, which is bad enuff. Quit trying to break the rules and make it bad for everybody! |
|
 bcerhart Premium join:2004-07-29 Brea, CA | reply to bcerhart Insight is so stupid though that I could actually see them blocking port 21 and 80. That would be great! |
|
  lurkingbbcust
@insightBB.com
| reply to bcerhart Honestly I think Insight is doing this to help improve their network stability overall. I dont think its because of traffic actually going through the web site or ftp server usage. Worms can open ports on your pc and cause traffic issues on the network. I didnt receive a letter, but I am glad they are doing this. If it helps keep me safer from getting infected and helps improve overall speed stability, I all for it. |
|
 briantrue
join:2002-04-04 Knightstown, IN | reply to bcerhart My big gripe is over an Exchange server I run for my own personal use. I don't receive enough email in a day for it to even be noticable. I really don't want to have to give up the exchange server. |
|
  Road_Runner_Rocks
@insightBB.com
| After reviewing the AUP , if its for your own personal use, and not for everyone(ie public) then its not against the AUP. Definitely a case for someone so included to bring a lawyer into it ( not me, I have better things to do with my money )
Anywho, a buddy of mine with an exchange server migrated his mail over to a hosting company, and then uses a 3rd party tool to check his mail and pull it down locally.
It more than tripled the amount of traffic on the Insight network ( it checks the account every few minutes and pops anything down ) but its not in violation of the AUP policy.
Insight isn't exactly the brightest ISP on the block, but hey whatever floats their boat. |
|
  acadiel Keep trying - don't give up Premium join:2002-06-22 Bloomington, IL | I have my friend at Insight looking into this with me with TSG and the help desk.
I'm also curious as to what the difference is between "running a server" and having something up for personal use only. |
|
 WebbyIL Premium join:2002-12-22 Athens, IL | reply to bcerhart Where do you see that personal exchange servers or something that is not public is allowed? |
|
  acadiel Keep trying - don't give up Premium join:2002-06-22 Bloomington, IL
·Comcast
·DSL EXTREME
| From what I'm gathering, the AUP is intended to prevent a residential accounts using "commercial" services:
xiii. run programs or servers from the Premises that provide network content or any other services to others. Examples of prohibited programs include, but are not limited to, mail, ftp, http, game, newsgroup, proxy, IRC servers and multi-user interactive forums;
If you are bringing up a service for remote personal use (i.e. not to "others" but "for myself"), then we have a different interpretation. They don't want you running a business or a high traffic app on their system, and that's what I believe they mean by this. |
|
  digitalsamuraiinsigh
@illinois.net
| I don't see that clause in my AUP, it certainly isn't in section 9, as indicated.
And, as far as inundating their network with traffic... Isn't that what the bandwidth limitation in-bound is for?
I know for a fact that I'm not using more than 128k of bandwidth, that's all they give me with my current plan.
This won't save them much bandwidth since they rate-limit us anyway, so I can only deduce that it is solely to get more money from us by trying to deem us commercial.
*DSL on standby I guess* |
|
  qos1
join:2003-09-19 Beverly Hills, CA
| 1)The current upload cap is at a min of 384k
2) The clause is there in the AUP read it again »www.insightbb.com/terms_conditio···ult.aspx
In the AUP Insight has reserved a extrememely broad range of right's in it...there are some in there that should bother a user...
Be fair (a) Customers may register for multiple Insight Broadband High Speed Broadband Internet Se *rvice accounts and e-mail addresses. Only one User may be logged into the Insight Broadban *d High Speed Broadband Internet Service for any single log-in I.D. at any time. In the eve *nt that more than one user is logged into an Insight Broadband High Speed Broadband Intern *et Service single log-in I.D. at any time, Insight may terminate such account immediately *and/or charge the Customer the full Standard price applicable to Insight Broadband High Sp *eed Broadband Internet Service Pricing (without any discount under any Insight Broadband H *igh Speed Broadband Internet Service offer) for each simultaneous User.
(*) WARNING 1 long line(s) split Only 1 user using the service at a time? and we dont use log-in's per as they represent it...
and most importantly..
(b) Monitoring and Removal of Content, Postings and Transmissions. Insight does not pre-sc *reen Content, postings or transmissions; however, Insight and its designees shall have the * right (but not the obligation) to monitor any and all traffic routed though the Insight B *roadband High Speed Broadband Internet Service, and in its sole discretion, may refuse, bl *ock, move or remove any Content, postings or transmissions that are made available via the * Insight Broadband High Speed Broadband Internet Service. Without limiting the foregoing, *Insight shall have the right to remove any Content, posting or transmission that violates *this Agreement or is otherwise objectionable. Insight also reserves the right to refuse to * upload, post, publish, transmit or store any information or materials, in whole or in par *t, that, in its sole discretion, is unacceptable, undesirable or in violation of this Agre *ement. You agree that you must evaluate, and bear all risks associated with, the use of an *y Content or materials, including any reliance on the accuracy, completeness, or usefulnes *s of such information. You also acknowledge that you may not rely on any Content created b *y us or submitted to us.
(*) WARNING 1 long line(s) split the right to MONITOR ANY TRAFFIC and refuse certain traffic ie Bittorrent or P2P in general...
I could have sworn there was some other garbage from Insight that say's we wont/dont monitor your action's on the web but I can't seem to find it right now...
But the right's are clearly defined in the AUP and give Insight a legal "get out of jail card" for certain activities...
A full AUP breakdown may be in order... |
|
 adz133
join:2002-12-03
| reply to bcerhart That isn't the same AUP I agreed to when I signed up with @home, they didn't even bother notifying me when it changed.
Don't talk to me about, "they have the right to change it without notification" BS. I know that. They could've at least done me the courtesy. |
|
  qos1
join:2003-09-19 Beverly Hills, CA
| reply to bcerhart The AUP from @home would be what would matter...if in there AUP they could reassign and transfer etc those right's to another and the term's in there...
But bottom line is Insight's AUP is complete BS either way and I have a feeling that many other's AUP may read the same  |
|
 bcerhart Premium join:2004-07-29 Brea, CA
| reply to bcerhart The extent of the BS!
Okay here are just a couple scenarios where average home users may be punished because of Insight's incompetence.
A user buy's a web camera. Technically it violates Insight's AUP to broadcast video.
A student saves his files on a CD to get to school and realize the disc is corrupt. The student remote desktops into his home computer to email the files to hisself. Remote desktop connections would also violate Insight's AUP. |
|
 Drew502
join:2005-05-19 Louisville, KY
| reply to bcerhart Re: Port abuse is BS!
You are right the way they define server is any active application running on a pc that could potentially be connected to from a customer outside that persons home network, be it passworded personal or otherwise. More often than not though people will call in to a cable company and 1) either complain they cant connect to it, or 2) expect the cable company to help them violate the AUP by telling them how to set up said server. Believe it or not I get these types of phone calls every single day at work.
As a person who works for a cable company other than insight but having to relegate myself to insights service. You can pretty much be assured that more often than not if you don't rock the boat nothing is going to be said. Shut whatever server your running down for a week or two and then go back to business as normal. |
|