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Plusnet is in big trouble »
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JTRockville
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reply to TKJunkMail
Re: Oddly, I like it

The other thing I like about PlusNet's policy: it's not derogatory.


TKJunkMail
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2 edits
reply to JTRockville
said by JTRockville See Profile:

It's fair, clearly stated, and honest. This policy allows customers to buy what they need, or seek service elsewhere if PlusNet is not designed for their use.

The only thing missing, is how customers who consistently contend at 1:1 - 5:1 will be notified. Does everyone (or at least the leading contenders) get a personal contention ratio with their monthly statement so they have a chance to better manage their use before termination ensues?
I agree with your assessment. It sounds like a fair method to determine who the bandwidth hogs(non-stop downloading at max speed 24/7) are. But you are right that they need some way for a customer to track how they are doing. Are they 10 to 1, or 30 to 1, or 5 to 1. It could give them a warning if they are overusing the link.

And a good way to limit the hogs would be to force a lower max download speed if they venture into the bandwidth hog category.
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